Clerk, Remote Testing

Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.

Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. – AR 4.0300.01

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Job Description Summary:

Job Description:

Supervision Received and Exercised 

Operates under the direct supervision of the department manager or designated supervisor. The role does not typically include supervisory responsibilities, but may occasionally provide guidance to junior staff or new hires as part of onboarding and training processes. The position is expected to work independently on routine tasks while seeking direction for more complex assignments.
 

Competency Expectations

• Perform administrative duties for a department in support of faculty, staff, and/or student efforts, including examining and answering correspondence, processing and prioritizing office communications, processing mail, answering phone calls and email, and arranging conference calls.

• Perform clerical duties, including correspondence, maintaining tracking systems and logs, processing mail, and duplication.

• Provide customer service to faculty, staff, and/or prospective, current, and returning students.

• May serve in a variety of areas focusing on specific rules, government regulations, and documentation specific to that area.

• Provide clerical support for programs and functions.

Description of Duties and Tasks

• Monitor students using webcam and screen-sharing technology during remote testing to ensure compliance with testing protocols and prevent academic dishonesty.

• Welcome test takers and explain testing procedures clearly.

• Verify student identities and enforce testing rules to prevent cheating.

• Document incidents and report irregularities.

• Maintain detailed logs and collaborate with the proctoring team to refine proctoring processes.

• Maintain security and confidentiality regarding student information and all aspects of testing in accordance with FERPA and established office procedures.

• Provide basic technical support during examinations.

• Perform opening and closing procedures.

Job Requirements

Knowledge:

• Understand and perform administrative and clerical procedures and systems, such as word processing, managing files and records, designing forms, and other office procedures and terminology.

• Apply principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Basic principles of college-level administration.

• Apply effective communication techniques and strategies.

• Operate standard office equipment, including computers, telephones, copiers, and scanners.

• Follow and apply knowledge of college policies and procedures.

Skills:

• Maintain schedules effectively.

• Communication skills.

• Adherence to confidentiality laws.

• Perform word processing and spreadsheet tasks.

• Ability to manage time effectively and prioritize tasks.

• Demonstrate excellent organizational skills to handle multiple responsibilities.

• Work independently and within a team.

Supplemental Skills:

• Demonstrate attention to detail by maintaining high vigilance to monitor multiple test takers simultaneously and detect subtle rule violations.

• Proficiency with computers, webcams, screen-sharing, and proctoring software.

• Proficiency in the use of video conferencing tools such as Zoom.

• Clear, professional verbal and written communication to provide instructions and handle escalations.

• Create electronic presentations, information packages, and activity schedules.

• Use a variety of spreadsheet, word processing, database, and presentation software, including Google Workspace Docs, Sheets, and Slides.

Minimum Requirements

Education:  

• High school diploma or equivalent. 

Preferred Education:

• Associate degree. 

Experience:

• One (1) year of related experience.

Physical Demands and Work Environment 
 

Physical Demands: 

• Standard office environment. 

Work Environment:  

• This position falls under ACC's Remote/In-Person framework. 

Salary Range (PG 1)

$23,920 - $23,920

Number of Openings:

Job Posting Close Date:

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information.

For direct access to the current Annual Security Report, visit www.austincc.edu/asr . You may obtain a hard copy by contacting the Clery Compliance Officer ( CleryComplianceOfficer@austincc.edu ). For an overview, see ACC's Clery Act website.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.