Cleared ServiceNow ITSM Technical Consultant
Please mention DailyRemote when applying
AI Summary
Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects.
Provide subject matter expertise and trusted advice on ServiceNow ITSM functionality, ensuring alignment with platform best practices.
- Design, configure, and implement core ITSM capabilities including Incident, Problem, Change, Request, and Knowledge.
- Configure and customize ServiceNow solutions, including workflows, forms, UI policies, business rules, and Flow Designer, to support end-to-end service delivery.
- Partner with stakeholders to define and improve ITSM processes while guiding solution design, architecture, and implementation through technical discussions and workshops.
- Support end-to-end delivery including sprint planning, testing, deployments, troubleshooting, root cause analysis, and continuous improvement.
- Develop and maintain integrations with enterprise systems using REST, SOAP, APIs, and IntegrationHub to enable seamless data exchange.
- Ensure solutions follow ServiceNow best practices, including maintainability, scalability, and upgrade readiness.
- Identify opportunities to improve ITSM processes and automate manual tasks to increase efficiency.
- Active DoD Secret Clearance.
- Alignment with DoD 8570/8140 baseline requirements (CompTIA Security+ CE or equivalent).
- Bachelor’s degree in Information Technology, Business Administration, Computer Science, or related field.
- 2+ years of ServiceNow development or technical consulting experience.
- Proven experience delivering at least one full-cycle ServiceNow ITSM implementation.
- Strong knowledge of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture.
- Hands-on experience with ServiceNow integrations and API-based data exchange.
- Strong analytical, organizational, and problem-solving skills.
- Clear and professional written and verbal communication skills.
- Ability to manage tasks independently while contributing effectively to a team-based environment.
- Familiarity with Agile or Scrum delivery methodologies
- ServiceNow Certified System Administrator
- Certified Implementation Specialist – IT Service Management
Preferred Qualifications
- Experience documenting business requirements, process flows, and user stories.
- ServiceNow Certified Application Developer (CAD)
- Additional ServiceNow certifications in areas such as CSM or SPM
- Remote
Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.
Windward Consulting is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.
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