Cleared ServiceNow ITOM Technical Consultant
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AI Summary
Design, configure, and develop ServiceNow ITOM solutions including Discovery, Event Management, and Service Mapping. Collaborate with stakeholders to translate business needs into technical specifications and lead the end-to-end project delivery process.
Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects.
Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 5.0 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.
Windward is seeking a highly skilled and experienced ServiceNow ITOM Technical Consultant responsible for designing, configuring, and developing ServiceNow solutions that meet business and technical requirements. This role combines strong technical expertise in the ServiceNow platform with consulting and implementation skills to deliver high-quality, scalable applications and modules.
The ideal candidate has hands-on experience implementing ServiceNow ITOM products, with a strong background in network and cloud infrastructure.
Key Responsibilities
- Provide subject matter expertise and trusted advise on ServiceNow ITOM functionality throughout the engagement, ensuring that best practices are followed.
- Implement ITOM products such as Discovery, Event Management, Service Mapping, Service Graph Connectors, and cloud connectors.
- Collaborate with the customer to establish Completeness, Correctness and Compliance metrics, configuring ServiceNow Health functionality to maintain the CMDB.
- Design, develop, and implement ServiceNow solutions—including custom applications, workflows, forms, UI policies, business rules, and integrations—ensuring alignment with business and technical requirements.
- Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches.
- Support end-to-end project delivery including sprint planning, testing, deployment, troubleshooting, root cause analysis, and system optimization.
- Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange.
- Provide technical leadership and ensure compliance by guiding junior developers or project teams, participating in code reviews, maintaining version control, ensuring security/privacy compliance, and contributing to technical documentation.
Required Qualifications
- Active DoD Secret Clearance
- Alignment with DoD 8570/8140 baseline requirements (CompTIA Security+ CE or equivalent)
- 3+ years of ServiceNow development or technical consulting experience
- Proven experience delivering at least one full-cycle ServiceNow ITOM implementation.
- Strong knowledge of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture.
- Experience with Flow Designer, IntegrationHub, and Service Portal development.
- Hands-on experience with ServiceNow integrations and API-based data exchange.
- Familiarity with Agile delivery (Scrum or SAFe).
- Strong understanding of ITIL and enterprise service management practices.
- Excellent problem-solving and debugging skills.
- Strong communication and client-facing presentation abilities.
Required Certifications
- At least one of: CIS-Discovery, CIS-Event Management, CIS-Service Mapping
- ServiceNow Certified System Administrator
Preferred Qualifications
- ITIL v3 or v4 Certification
- ServiceNow Certified Application Developer (CAD)
- Additional ServiceNow certifications in areas such as ITOM, SecOps, GRC, or ITSM
Location
- Remote
Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.
Windward Consulting is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.
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