Company:

Overview

We have an existing opportunity for a Claims Triage Adjuster (Night Shift) to join our team! This is a remote position that can be situated anywhere in Canada.

This night shift after Hours Desktop / Remote Adjuster role supports national/regional operations to ensure that after hours claims are triaged according to defined national or regional expectations. This is an after-hours, remote / desk top role. The shift is Monday-Friday from 4:30pm-12:30am on call working from home.

This role supports national/regional operations to ensure that after hours claims are triaged according to defined national or regional expectations. This will be an after-hours, remote / desk top role. Hours could potentially be 4:30pm - 8:30am, 8pm-8am (EST) on call working from home.

Job Responsibilities and Expectations

• Monitor after hours claims line
• Triage new claims against national/regional expectations
• Meet or exceed Client KPIs
• Reliability and availability to answer calls when they come through

Qualifications & Experience

• University degree or post-secondary education related to insurance
• Minimum of 2 years’ relevant experience
• Some Experience with property claims (Wind, Water, Fire, etc.) is an asset.
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Adjuster’s license, or currently pursuing CIP designation is required.
  

Organizational Alignment:

• Operational effectiveness and efficiency  
• Customer Service:  offering “best-in-class” experience/services to our customers.
• Quality:  Providing timely and quality responses to customers

Key Performance Factors:

• Create and build relationships within Emergency Claims Services
• Meet or exceed contact timelines 

Environment/Working Conditions

• Ability to work from home.
• Quiet work environment to be able to accept and traige calls during 8 hour shift.
• Positive team dynamics.

Competitive Compensation: $20-21/hour.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates.  Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

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