Claims Processor and Risk Management Support

About us

We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.

Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

• Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
• Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.

Our Values:

• Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery.
• Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork.
• Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness.
• Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions.
• Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members.

What This Role Is About:

We are looking for an Claims Processor and Risk Management Support to join our Client's Risk Management team.

Your Main Responsibilities:

What You Will Do

• Perform numerous administrative tasks for Risk Management department.
• Assist with processing claims as they first come in.
• Assist with reconciling property claims and follow up with questions or incomplete required information related to claims. Resolves issues and trouble shoots as needed.
• Assist by looking up purchase orders and invoices to reconcile Catastrophe claims.
• Subrogation - look up resident information in Entrata - renters insurance, leases. Gather invoices from Coupa to support our demands to responsible parties that cause damage to our properties.
• This person can own some of the processes below once we have them in place (Bonds or Flood tracking).
• Update and Maintain trackers for written Health and Safety plans for newly acquired properties (each property has required written plans, i.e. Elevated Work Surfaces, Confined Spaces, Lockout Tagout, Asbestos, Liquid Damage (plumbing system breaks), Freeze and Flood.
• Data lookup in Entrata for property and General Liability (GL) losses (leases, activity notes, service requests reports, etc.)
• Enter and track violation data in Entrata
• Upload Environmental Reports to the SharePoint portal
• Assist with mold data base
• Enter Worker’s Comp employee data into STARS database for OSHA log reports

Keys to Success:

• Detail Oriented: You are consistently accurate, have an eye for detail and would always spot an error.
• Winner: You are driven and want to be known for your best work and working for a winning team. You are someone who wants to make an impact!
• Team member: You are passionate about collaboration and being part of a driven team! You will be engaging in the overall advancement of the Risk Management team’s contribution to AIR!
• Motivated: You keep yourself focused and on tasks and want to grow in your role. You’ll be responsible for seeking education opportunities and self-improvement for personal growth and development.

What We’re Looking For:

• Experience working in a corporate work environment
• Some professional apartment property insurance experience preferred
• Strong Excel skills
• Self-starter and ability to multi-task
• Ability to research and report results
• Good communications and excellent customer service skills
• Very detail oriented, organized, high quality and proven track record of property management and/or insurance claim process work, following policies & procedures closely, effective communicator with productive work ethic.

Technical Requirements:

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

Why You’ll Love Working with Us: 

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.