Claims Adjuster (Junior to Experienced)

Job Description:

Job Title: Claims Adjuster

Location: Remote

Type: Full-Time, Permanent

About Us

Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd’s of London. Previously referred to as the London Market Joint Ventures, we have been operating for over 20 years in the London market (Lloyd's and Company), in both insurance and reinsurance business. Processing over £101 billion worth of premium and claims transactions today, we are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value activities.

Job Overview

We're growing our Claims team and are looking for claims professionals at different stages of their insurance careers.

Whether you have gained experience as a Claims Handler, Claims Examiner, Claims Technician or Claims Adjuster, we'd love to hear from you. This role offers an excellent opportunity to further develop your technical claims expertise within the London Market environment.

Depending on your skills, experience and technical knowledge, you'll join at the level that best matches your background and receive the training and support needed to continue developing your career.

Working under the direction of a Team Manager, you'll play an important role in delivering high-quality claims services while ensuring all work is completed accurately, efficiently and in line with agreed service levels.

What You'll Be Doing

• Reviewing, validating and processing insurance claims documentation across a variety of classes of business.

• Managing and adjusting claims in line with delegated authority and market requirements.

• Maintaining accurate claims records and documentation.

• Liaising with customers, brokers and underwriters to resolve queries and progress claims.

• Investigating issues and escalating complex cases where appropriate.

• Preparing reports and ensuring agreed service levels and quality standards are met.

• Building strong stakeholder relationships and delivering excellent customer service.

What We're Looking For

We're interested in speaking with candidates from a range of experience levels.

You may be:

• A Claims Handler, Claims Examiner or Claims Technician looking to develop your career within claims adjusting.

• A Claims Adjuster seeking broader exposure to London Market insurance and reinsurance business.

• An insurance professional with claims experience looking to expand your technical knowledge and progress within a specialist claims environment.

Successful candidates will demonstrate:

• Strong numeracy, written and verbal communication skills.

• Excellent attention to detail and a high level of accuracy.

• Good organisational and time management skills.

• Confidence using Microsoft Outlook, Microsoft Office and business systems.

• Excellent customer service, communication, negotiation and relationship-building skills.

• A proactive mindset with a genuine interest in continuous improvement.

Experience in one or more of the following would be advantageous, depending on the level of the role:

• London Market insurance or reinsurance.

• Treaty and/or Facultative reinsurance claims.

• Claims handling, examination, adjustment and settlement activities.

• Liability claims, including Employers' Liability, Public Liability/General Liability and Product Liability.

• Working with customers, brokers and underwriters.

• Insurance policy wordings and principles.

• Delegated claims authority and claims reporting.

Investment In Training and Development

We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.

Our Culture

Here at Velonetic, we support our people with care and compassion. We are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace No matter who they are or what they do.

We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders. We aspire to be recognised for our innovative and modern thinking approach.  

Employee Benefits

As part of our competitive remuneration package, flexible benefits are available. There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.

You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.

DXC Recruitment Team will be engaging with all candidate applications on behalf of Velonetic. DXC will be managing the recruitment throughout the onboarding process.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.