Claims Adjuster

About the Company:

Founded in 2008 by Ross Sapir, Roadway Moving is built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people not just our trucks, set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don’t just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved.

The Claims Adjuster is responsible for the day-to-day management of client claims, ensuring fair, timely, and accurate handling under contractual and federal liability rules. They serve as the primary point of contact for clients, balancing empathy with strict adherence to regulations, and protecting both the client’s rights and the company’s interests.

Key Responsibilities 

• Investigate claims by reviewing documentation, photos, bills of lading, contracts, and inspection reports.

• Communicate directly with clients to collect information, clarify details, and manage expectations.

• Prepare detailed liability assessments in line with federal law (Carmack Amendment) and valuation agreements.

• Collaborate with dispatch, foremen, and warehouse staff to verify documentation accuracy.

• Determines responsible parties for the inconveniences caused.

• Maintain accurate claim records, supporting files, and settlement offers in the claims system.

• Prepare resolution offers balancing contractual liability with goodwill adjustments where appropriate.

• Ensure all claims are resolved within established timelines to avoid escalation.

Skills and Qualifications 

• Strong communication and interpersonal skills; ability to de-escalate tense client situations.

• Knowledge of moving industry liability frameworks big plus (RVP, FVP, Carmack Amendment).

• Analytical and detail-oriented, with ability to review documentation critically.

• Ability to work cross-functionally with operations, dispatch, and finance teams.

• Strong written skills to draft clear, professional settlement offers and letters.

Schedule:

• Hours: 11:00 AM – 8:00 PM US EST

• Workdays: Sunday through Thursday

• Days Off: Friday and Saturday

Why Roadway?

We care about the people who work here, and we put real effort behind that. That looks like training that actually prepares you, managers who coach instead of just assign, and clear paths to grow. It looks like knowing the people you work with. It looks like being trusted with real work early. We have teams across the United States and internationally, and they get the same version of this company. Same standards, same investment, same care. Where you sit does not change what you get from us. The thing we believe most: how we treat our people shows up in how our customers are treated. That is not a slogan for us, it is how we make decisions. Our employees rate us a 93 on employee Net Promoter Score, our customers rate us between 4.5 and 4.9, and we have been named a Stevie Award Employer of the Year three times, including Gold for Talent Acquisition. We are proud of that, and we know it only stays true if we keep earning it.

Recruiting agencies

Thanks for thinking of us. We run our searches in house and aren't taking agency submissions for this role, so please don't reach out to our hiring managers or People team about it. Unsolicited resumes become the property of Roadway Moving and no fee is owed if we hire that candidate. If we ever need outside support, we'll come to you.

Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Roadway Mover’s mission. Roadway Movers, Inc. is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Roadway Movers, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.