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AI Summary
CTG is seeking to fill a CICS SME Pod Lead position for our client.
Location: Remote
Duration: 6 months
Shift: 8:00 AM EST – 5:00 PM EST (24x7 on-call support rotation required for evenings and weekends)
Duties:
- Lead the administration, support, and maintenance of IBM CICS environments within a large-scale z/OS infrastructure.
- Serve as the technical SME and Pod Lead for CICS platform operations, ensuring system stability, availability, and performance.
- Manage and support CICS regions, transactions, resource definitions, and middleware configurations.
- Perform installation, configuration, maintenance, upgrades, and troubleshooting of CICS and related mainframe infrastructure components.
- Monitor system health, analyze performance metrics, and implement tuning recommendations.
- Coordinate incident response, problem resolution, and root cause analysis for complex infrastructure issues.
- Oversee ticket prioritization, workload distribution, and technical guidance for support team members.
- Collaborate with cross-functional infrastructure teams supporting z/OS, storage, networking, security, and middleware technologies.
- Ensure compliance with security standards, operational procedures, and change management processes.
- Support planned maintenance activities, disaster recovery testing, and production implementations.
- Participate in a 24x7 support model, including scheduled on-call rotations for weekdays and weekends.
- Document system configurations, operational procedures, and technical solutions.
Skills:
- Expert knowledge of IBM CICS administration, systems programming, and middleware management.
- Strong experience with z/OS platform administration and enterprise mainframe infrastructure.
- Experience with mainframe storage management and system performance optimization.
- Knowledge of SMP/E, RACF, JES2/JES3, VTAM, TCP/IP, and other z/OS infrastructure components.
- Strong troubleshooting, diagnostic, and performance tuning skills.
- Experience supporting highly available, mission-critical production environments.
- Familiarity with change management, automation, monitoring, and operational best practices.
- Excellent leadership, mentoring, organizational, and communication skills.
- Ability to prioritize multiple production issues while maintaining service level commitments.
Experience:
- 15+ years of experience in mainframe infrastructure administration.
- Extensive experience administering IBM CICS in enterprise production environments.
- Strong background in z/OS systems administration, middleware, storage, and platform management.
- Experience providing technical leadership and coordinating infrastructure support teams.
- Proven experience supporting 24x7 production operations and participating in on-call rotations.
- Experience with system installations, upgrades, migrations, maintenance, and performance tuning.
- Infrastructure administration experience is required; application development-focused backgrounds are not suitable for this role.
Preferred Background:
Candidates should have strong experience in infrastructure administration rather than application development. Backgrounds primarily focused on COBOL, PL/I, JCL development, CICS application development, IMS application development, DB2 application programming, Java on z/OS, web services development, mainframe application maintenance, or application support are not aligned with this position.
Education:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline preferred.
- Equivalent combination of education and extensive enterprise mainframe experience will be considered.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!
The expected base salary for this position ranges from $54-$68/hr. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.
About CTG
CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.
Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
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