Chargeback Analyst (Remote in Poland, Spain or Cyprus)

About Finom

Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.

We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.

Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.

At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.

Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.

We're looking for a detail-oriented Chargeback Analyst to join our team and own the end-to-end chargeback process, work closely with clients and payment partners, and play a key part in building scalable, efficient operations. If you thrive in fast-paced environments and enjoy solving operational challenges with a proactive mindset, we'd love to hear from you.

What you'll be doing:

• Conducting the end-to-end processing of issuing and acquiring chargebacks while providing essential support for transactions.
• Shaping, building, and continuously refining Payment Operations processes from the ground up.
• Proactively communicating with clients, including direct email outreach, in relation to their payments.
• Liaising with payment infrastructure providers to escalate requests and monitor issue resolution.
• Driving meaningful impact on how payment services are delivered across customer-facing products.
• Managing daily operational requests with an improvement mindset, consistently identifying and implementing opportunities for optimization.

Who you are:

• Proven experience in chargeback or card operations
• Experience within a neo-bank, PSP, or fintech environment is a plus.
• Strong knowledge of the end-to-end payment lifecycle and chargeback handling processes.
• Fluent in English, with the ability to communicate clearly and professionally.
• A startup mindset, proactively identifying inefficiencies and proposing effective solutions.
• Comfortable working autonomously while collaborating cross-functionally with team members and various stakeholders.
• A strong analytical mindset with the ability to assess data and drive informed decisions.
• Proficiency in Excel and other tools

What You Will Get In Return

Make a genuine impact on the product

Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.

Work in the EU

Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.

Become a stock options holder

Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.

Receive unwavering support and care

Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.

Work & Swim program

Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.

Equal Opportunity Statement 

At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.