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AI Summary
The role focuses on building and scaling the partner ecosystem by refining program structures, benefits, and operational processes. It involves managing reporting infrastructure and executing strategic engagement programs for resellers, ISVs, and consulting partners.
Responsibilities
We're looking for a Channel Program Manager to help build, refine, and scale our partner ecosystem. You'll sit at the intersection of strategy and execution, fine-tuning how our partner program operates, streamlining the processes and data that power it, and helping deliver high-impact engagement programs across our full partner landscape (resellers, technology/ISV, and consulting/SI partners). This is a great fit for someone who loves making things run better.
Program Operations
- Identify gaps and friction points in the partner program and drive improvements to program structure, benefits, and requirements
- Maintain and evolve program documentation, policies, and partner-facing materials
- Coordinate cross-functionally with sales, marketing, sales operations and finance to keep program operations aligned
Program Process & Reporting
- Streamline partner-facing and internal program processes to reduce manual effort and improve consistency
- Improve program reporting infrastructure for partners: partner performance dashboards, program metrics, and pipeline data, in partnership with sales ops
- Ensure data accuracy and hygiene across partner records and reporting systems
Partner Engagement Execution
- Support the planning and execution of strategic partner programs: Executive Sponsor Program, Partner Roundtables, Partner Advisory Board
- Serve as an operational point of contact for partners navigating the program
- Track engagement metrics and help iterate programs based on results
Qualifications
What We're Looking For
- 3–5 years of experience in channel operations, partner programs, or a related role in B2B tech
- Familiarity with the partner ecosystem: resellers/VARs, ISVs, and/or systems integrators
- Strong process orientation: document things, closing loops, and follow through
- Comfort with data and reporting tools (Salesforce, Excel/Sheets, BI tools like Tableau)
- Clear written and verbal communicator, able to work with partners and internal stakeholders alike
- Self-starter who can manage multiple workstreams
- Experience with PRM platforms (e.g., Impartner, Alliances, Salesforce PRM)
- Background in channel marketing, partner enablement, or sales operations
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