Centralized Dispatcher- Property

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

PRIMARY PURPOSE:  The Centralized Dispatcher – Property assigns losses to adjusters based on location, adjuster experience, and loss details in a timely manner to help support Property Claims.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Claim Assignment & Dispatching

• Assigns property losses to appropriate adjusters within 2 hours of receipt, using tools such as Salesforce, CTABS, and Excel.
• Reviews adjuster qualifications and availability, including performance metrics and workload capacity, to ensure optimal assignments.
• Coordinates with 1099 adjusters when needed, confirming availability via phone and documenting assignments.

Client & System Coordination

• Ensures all systems (e.g., XA, Symbility, CTABS) are updated post-assignment.
• Sends client acknowledgments and notifies regional teams of assignments in their area.
• Verifies client-specific requirements are met before dispatching.
   

Escalation & Collaboration

• Coordinates with regional leadership when adjuster availability or experience is insufficient.
• Escalates unclear or complex losses to clients or leadership for clarification or reassignment.
• Communicates delays, issues, or escalations promptly to ensure timely claim handling.

Process Accuracy & Attention to Detail

• Maintains high accuracy in data entry and documentation across multiple platforms.
• Uses multiple data sources, including Business Excellence reports, to assess adjuster workload and performance.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.

QUALIFICATIONS

Education & Licensing

High school diploma or equivalent required.

Experience

Two (2) years of related experience in claims, dispatch, or insurance operations preferred, or equivalent combination of education and experience required.

Skills & Knowledge

• Strong attention to detail and organizational skills
• Effective communication and problem-solving skills
• Proficiency in Salesforce, Excel, and internal claims systems (e.g., CTABS, XA, Symbility)
• PC literate, including Microsoft Office products
• Excellent interpersonal skills
• Ability to create and complete comprehensive, accurate and constructive written reports
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:  Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:  Computer keyboarding, travel as required

Auditory/Visual:  Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.