Central Patient Services Coordinator

We have an exciting opportunity for a central patient services coordinator to join our outpatient scheduling rehab services team! 

This outpatient scheduling position is responsible for assisting patients and providers in scheduling and registering outpatient therapy appointments for multiple disciplines and specialty areas across multiple locations.

• FTE: 1.0, authorized for 80 hours per pay period.
• Schedule: Monday - Friday, 9:00am - 5:30pm.
• Remote position. Training will be in-person, up to two weeks; then will move to remote work!
• Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, Shift Differentials, health & wellbeing resources, paid for continuing education credits, and more!

Fairview Rehabilitation offers a broad range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs.

Responsibilities

• Schedules therapy appointments for multiple sites and disciplines
• Produces efficient and accurate schedules
• Records and updates schedule changes accurately
• Communicates changes to all involved staff in a timely manner
• Offers and sends confirmation letters for patient appointments
• Coordinates scheduling with outside vendors
• Radiology and durable medical equipment companies
• Provides educational information to patients regarding therapy and specialty programs including
• Cancer rehab, vestibular rehab, cardiac rehab, pulmonary rehab, lymphedema, video-swallow evaluations, breast wellness, wheelchair evaluations, weight management, pediatrics, feeding clinic
• Performs appropriate registration functions, including initial entry of demographic information, insurance information, referring physician data and referral record creation.
• Reviews and verifies all physician orders for complete order requirements
• Requests and obtains physician orders when an order received is not in compliance/complete
• Tracks non-compliant orders to ensure completed prior to evaluation date
• Requests and obtains medical records for safe patient care when necessary
• Obtains and verifies physician orders and medical records as needed.
• Maintains working knowledge of multiple specialty services and therapy disciplines, clinic locations, directions, and parking information.
• Provides directions to patients for up to 20+ sites along with landmarks for directions and department hours and locations
• Provides parking information for all sites
• Responsible for answering multiple telephone lines and responding timely and accurately to the caller’s needs.
• Participates actively in department problem solving and team meetings
• Requests guidance and approval as needed.
• Seeks out solutions to time conflicts directly through supervisors and directors

Required Qualifications

• 1 year customer service background and medical scheduling

Preferred Qualifications

• High School Diploma or post-High School training/education
• Call Center or medical administrative experience
• Excellent customer service skills
• Strong team player

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.