The Community Resource Advisor provides 24/7 information, referral, and crisis intervention services to the public via phone and electronic channels. They are responsible for assessing client needs, linking individuals to appropriate community resources, and maintaining accurate documentation.
Description
STATEMENT OF THE JOB
Provides information and referral services and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week.
We are hiring two (2) Full-Time and three (3) Part-Time positions (up to 20 hrs/Week). 1st and 2nd shift hours only! Weekend availability is a must.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Interviews clients and conducts a thorough assessment of their needs
Identifies appropriate resources
Supports the client in implementing the referral and, when appropriate, makes the linkage with other agencies for the client
Advocates for the inquirer, when necessary, to assist in contacting and utilizing resources.
Conducts follow-up to ensure that the inquirer’s needs have been met
Uses crisis management techniques in accordance with agency procedures
Maintains complete and accurate documentation
Responsible for staying current with all ongoing training requirements for both services
Assists with community outreach activities as assigned by the management team
Actively involved with agency programs and events
Supports operations during times of disaster as defined by agency policy
Maintains up-to-date knowledge of agency processes and policies & procedures
Performs all other duties as assigned
Requirements
High school diploma and experience with human services preferred. Successful completion of 40-hour classroom training required (provided by Gryphon Place).
KNOWLEDGE / SKILLS / ABILITIES
Well-developed interpersonal skills
Excellent computer skills
Demonstrated crisis intervention skills
Versed in substance abuse issues and mental health issues
Clear and effective communication and accurate assessment of inquirer’s needs
Ability to function as a team member in an experiential learning setting
Ability to effectively problem-solve and resolve conflict
Ability to work independently with minimal supervision
Ability to maintain professional expectations and assist individuals with diverse backgrounds
Knowledgeable of program procedures and the contact center's information system
Must have reliable, secure internet service along with a cellular phone.
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
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Marketing Manager
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