CattleMax Customer Service Representative

Join the CattleMax Team: Help fellow ranchers succeed with CattleMax

CattleMax is the leading cattle management software, trusted by ranchers around the world since 1999. As we continue to grow, we're looking for friendly, customer-focused individuals to join our Rancher Success Team and continue the tradition of knowledgeable, helpful, and rancher-focused support that CattleMax is known for.

If you enjoy helping others, learning new technology, and making a difference for fellow ranchers every day, we'd love to hear from you.

This is a customer-focused role. Every day you'll work directly with ranchers, helping them learn CattleMax, answer questions, solve problems, and gain confidence using the software to manage their operations.

Position Details

Title: Customer Service Representative

Type: Full-Time

Hours: Hours: Monday-Friday, 8:00 a.m. to 5:00 p.m. Central Time (40 hours per week), with a one-hour lunch break.

Starting Pay: $20 per hour

Benefits include: Paid time off, medical, dental, and vision insurance, plus a 401(k) plan with company matching.

What You'll Do

As a Customer Service Representative, you'll be one of the first people our customers connect with when they need assistance. You'll help ranchers learn how to use CattleMax, answer questions, troubleshoot common issues, and provide friendly, knowledgeable support through phone, chat, and email.

• Answer customer questions by phone, email, and chat.
• Help ranchers learn how to use CattleMax.
• Troubleshoot common software questions.
• Assist customers with maintaining accurate herd records.
• Work closely with teammates to provide outstanding customer service.
• Continue learning about CattleMax and the cattle industry.

You May Be a Great Fit If You...

We're looking for someone who enjoys helping fellow ranchers and providing exceptional customer service. The ideal candidate is patient, friendly, communicates well, and enjoys learning new technology.

• Enjoy helping customers and solving problems.
• Communicate clearly and professionally, both in writing and verbally.
• Are comfortable learning new technology.
• Stay organized while managing multiple customer conversations.
• Have experience in the cattle industry.
• Have experience using CattleMax.

Work Environment

This is a full-time remote position. Team members work from their home, ranch, or farm and participate in regular Zoom meetings. We also gather annually for an in-person company meeting.

Why Join CattleMax?

At CattleMax, you'll become part of a team that's passionate about helping ranchers succeed. Every day you'll have the opportunity to make a real difference by helping producers use technology to improve their operations.

If you're looking for meaningful work, a supportive team, and an opportunity to grow your career while staying connected to the cattle industry, we want to hear from you.

How to Apply

Think you're the right person to help fellow ranchers?

We want to hear from you! Submit your application by Friday, August 15, 2026.