Catalyst Technical Lead

The Catalyst Technical Lead is a senior implementation expert responsible for defining, governing, and enabling the technical implementation approach for XTEL platform programs. This role ensures that technical delivery follows XTEL standards, reusable integration and data patterns, architectural best practices, and the unified template-based implementation model.

The Catalyst Technical Lead works across customer projects, internal enablement, and partner-led programs to increase technical consistency, reduce implementation effort, improve solution maintainability, and accelerate deployment outcomes. The role also contributes to technical methodology, packaged reusables, enablement programs, delivery assurance, and implementation scoping and estimation.

Key Objectives

The Catalyst Technical Lead is accountable for helping XTEL achieve the following objectives:

1. Support the scoping, planning, estimation, and contracting of customer implementation services for XTEL platform programs

2. Ensure technical best practices, reference architectures, implementation patterns, and reusable assets are applied consistently across implementations

3. Drive adoption of the standardized unified core template-based model to support low TCO, high maintainability, and rapid TTM

4. Produce, maintain, and evolve technical implementation methodology and training programs

5. Coach partner resources and delivery teams in a technical delivery assurance capacity

Key Responsibilities

Scoping, Estimation, and Commercial Support

• Support pre-sales and services teams in shaping implementation scope and technical delivery assumptions

• Contribute to effort estimates for technical workstreams including data migration, integrations, interfaces, technical configuration, and environment-related activities

• Help define phased delivery plans, technical work packages, dependencies, and staffing assumptions

• Provide technical input into statements of work, project plans, and implementation contracting discussions

Technical Architecture and Standards

• Define and govern the target technical implementation architecture for XTEL platform deployments

• Ensure alignment with XTEL standards for integrations, data flows, environments, interfaces, extensibility, security, and deployment approaches

• Promote use of reusable technical patterns, packaged components, reference integrations, and implementation accelerators

• Review technical designs and challenge unnecessary complexity, over-engineering, or non-standard solutions

• Guide project teams toward architecture decisions that optimize scalability, supportability, performance, and upgradeability

Standardized Template-Based Delivery

• Champion the technical application of XTEL’s standardized unified template-based implementation model

• Ensure customer technical solutions are delivered with a standard-first approach wherever feasible

• Reduce bespoke development by encouraging use of approved patterns, parameterization, templates, and reusable building blocks

• Feed implementation lessons back into the continuous improvement of standard technical assets and reference models

Methodology, Reusables, and Technical Enablement

• Create and maintain technical implementation playbooks, architecture guidelines, integration patterns, environment setup standards, technical checklists, and training content

• Convert delivery experience into reusable technical assets and documented best practices

• Support internal team enablement through coaching, knowledge sharing, and technical training

• Contribute to the maturation of a repeatable and scalable technical implementation model across XTEL and its partners

Delivery Assurance and Partner Coaching

• Provide technical oversight and assurance on strategic, complex, or partner-led implementation projects

• Review technical solution designs, data, integration approaches, environment strategies, and implemented code for quality and compliance with XTEL standards

• Coach partner architects, technical consultants, and project teams on implementation quality, issue prevention, and architecture decision-making

• Identify technical delivery risks early and define mitigation or remediation plans

Success Measures

Success in this role may be measured through:

• On time and on budget project deliveries + Customer satisfaction

• Accuracy and robustness of technical scope and estimation inputs

• Speed of services proposals delivery

• Better estimation accuracy and technical planning robustness

• Adoption of standard technical patterns and reusable implementation assets across projects

• Increased enablement and adoption of technical methodology and training materials

• Stronger partner technical delivery quality

• Standardization, Hygiene and health of technical Ado setups

Shared Characteristics of Catalyst Team Members

Regardless of specialization, all Catalyst team members are expected to demonstrate the following:

Core Mindset

• Standard-first, value-focused thinking

• Strong commitment to delivery quality and repeatability

• Bias toward simplification, reuse, and scale

• Practical problem solving with strong customer and delivery judgment

• Continuous improvement mindset

Common Capabilities

• Ability to operate across delivery, enablement, governance, and pre-sales support

• Ability to influence without relying solely on formal authority

• Comfort working across internal teams, customers, and partners

• Strong documentation and knowledge-capture discipline

• Ability to convert project experience into reusable organizational assets

Typical Activities Across Roles

• Supporting strategic implementations

• Reviewing solution decisions and delivery artifacts

• Coaching internal and external teams

• Building and maintaining implementation standards

• Improving delivery methodology and training content

• Supporting resource planning, effort estimation, and scope definition

Required Skills and Experience:

Technical Architecture Expertise

• Strong experience in enterprise application implementation and technical solution architecture

• Proven expertise in system integration, data architecture, interface design, technical deployment planning, and enterprise solution delivery

• Strong understanding of implementation trade-offs related to standardization, extensibility, supportability, and lifecycle cost

• Ability to define and assess scalable technical solution patterns across multiple customer contexts

Delivery and Implementation Skills

• Experience leading technical design and implementation activities across full project lifecycles

• Demonstrated experience creating reference architectures, technical standards, reusable components, and implementation accelerators

• Strong effort estimation and delivery planning capability for technical workstreams

• Experience assessing technical risks, dependencies, and implementation readiness

• Ability to simplify complex technical topics for delivery teams, customers, and partners

Collaboration and Coaching Skills

• Strong communication skills with technical and non-technical stakeholders

• Ability to coach technical consultants, partner teams, and project leadership in a constructive delivery assurance model

• Experience working cross-functionally with functional architects, project managers, product teams, and customer IT teams

• Strong judgment, pragmatism, and ability to drive adoption of standard approaches in complex delivery environments

Professional Profile

• Senior technical architect, integration architect, solution architect, or lead implementation specialist background

• Experience in SaaS, enterprise platforms, or packaged software implementation environments

• Familiarity with data migration, API/integration design, enterprise systems landscapes, and implementation governance

• Experience in CPG and revenue management-related solution contexts is an advantage

• Bachelor’s degree in computer science, engineering, information systems, or equivalent practical experience