Function

Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.   

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth.  We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

Job description

Meet our Team 
We represent Hitachi Vantara to enterprise clients across industries, in North America and Europe, Middle East, Africa regions. We are establishing business relationships to understand and solve customer challenges related to orders, invoices, and payments so that we can deliver the best financial results. We collaborate as a team and cross-functionally to ensure a smooth cash collection process and timely receipts.
 

What you’ll be doing 
Cash Collection & Allocation Team member is responsible for contacting external Hitachi Vantara customers in regard to payments of invoices. Collectors speaking local languages and English are the first point of contact in case of invoice disputes and they coordinate dispute resolution with other internal departments. Collectors also provide customer accounts statements and other required invoice related documentation to customers upon request. After cash is received into bank, the cash allocation process needs to be performed. Cash Collection & Allocation Specialist needs to resolve any payment discrepancies and prepare final booking to GL. Several reports are needed to be prepared throughout each month i.e. aging report, unapplied cash report. All team members contribute to customer aging quality, DSO results, cash forecast accuracy, low bad debt reserve and timely resolution of collection challenges. We also report our KPI’s to US corporate and local field finance management, controllership, and treasury. The Team is actively participating in OTC continuous improvement projects (both top down and bottom-up initiatives) and testing outcomes. Teamwork, communication, customer service skills and a can-do attitude are what it takes to be successful in this team.
 

What you bring to the team 
• Fluent English to enable you to directly speak with customers and colleagues 
• Very good knowledge of French (min. B2)
• Experience in customer service will be a strong asset
• Attention to detail, numerical ability, and good command of MS Excel - For cash allocation & reporting tasks 
• Courtesy and professional manner of communication to establish deep and successful relationships 
• Accuracy, accounting literacy and problem-solving skills to resolve invoice and account statement enquires 
• Excellent time and task management to ensure appropriate prioritization

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About us

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.