Caseworker I / Social Service Worker, DCFS Intake Team

Caseworker I / Social Service Worker, DCFS Intake Team

FT / PT Status – Full-Time
Salary – $23.60 - $26.21 Hourly Wage
Remote Work / In-Office – Fully Remote

Recruiter – Tamra Alfaro | talfaro@utah.gov | 801-538-4221
Application Deadline – 8/23/2026*

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Are you looking for a career where you can make a difference?

If you have a social work background and a passion to work with children and families, Child & Family Services is the place for you! The Centralized Intake Office of the Utah Division of Child and Family Services (DCFS) serves an important function in the Division by being the first point of contact for callers with information about children at risk, and is looking to fill Caseworker I / Social Service Worker positions.  

The Centralized Intake Office operates 24 hours a day, 7 days a week.

The shift options are:

• 7 am - 4 pm Saturday through Wednesday

• 1 pm - 10 pm (2) Saturday through Wednesday

• 10 am - 7 pm Monday through Friday

• 11 am - 8 pm Monday through Friday

These shifts have been approved for remote work within the State of Utah.

A position’s eligibility for hybrid work (both in-office and telework), or remote work, is established by agency management and is subject to change at their discretion at any time and for any reason.

The State of Utah requires all employees to physically work inside the State of Utah Boundaries. 

These positions will be filled as a Caseworker I or Social Service Worker depending upon the qualifications of the applicant.

Key Responsibilities

DCFS Caseworkers and Social Service Workers in the Centralized Intake Office receive and process referrals for child abuse and neglect, received through the intake phone line, or by email. They document the information into the SAFE system and determine whether the information received meets the criteria for a child abuse and neglect investigation. When the information is determined to meet the criteria and a case is opened in the SAFE system, they assign the case to the appropriate supervisor and in some cases, they call the appropriate child welfare staff member to pass the information along for an immediate response. DCFS Caseworkers and Social Service Workers on the Intake Team:

• Answer calls received through the child abuse and neglect hotline. 

• Gather all necessary information from the referent to process the referral. 

• Document all information into SAFE. 

• Determine if a CPS or other type of case shall be opened using practice guideline definitions, staffings, and other methods. 

• Determine which priority will be assigned to the CPS case. 

• Process police reports to document into SAFE and determine if they meet the criteria to open a CPS case. 

• Search databases for information. 

• Open cases in the SAFE system. 

• Assign cases to the appropriate supervisor. 

• Answer questions about available resources and agency practices.

• Provide agency and resource information to the public.

• May include performing 24-hour-on-call services as needed under supervisor's direction. 24-hour on-call service assignments may be based on, and subject to, geographic employment location and/or agency demand.  

Qualifications

Caseworker I: Pay $23.60:

• Understands human development across the lifespan, and resources in the community, and has the ability to provide support and interventions in a culturally responsive way.

• Is adept at interacting professionally with all levels of management while managing a diversified workload and challenging situations.

• Deals with people in a manner which shows sensitivity, tact, and professionalism.

• Communicates effectively, clearly, and concisely verbally and in writing.

• Has four years of full-time education OR professional work experience related to working with children, parents, and/or families, OR a combination of education and professional work experience.

• Possesses a current valid driver's license.

Qualifying professional work experience:

• Previous or current employment with the DHHS; working with residential youth or adults participating in programs related to domestic violence, abuse, or homelessness; working in a domestic violence or homeless shelter, or with any agency providing mental or behavioral health services; any public or private school in an educational or social work-related role; foster or kinship provider, contracted DHHS service provider, or other fields closely related to child welfare), or a combination of experience and education to equal four years.

• If work experience was not full-time, the equivalent must be calculated in comparison to full-time. For example, two years of half-time work would be equivalent to one year of full-time work.

Social Service Worker: Pay $26.21:

• Holds an SSW or higher or higher licensure in good standing (required by statute UCA58-60-103).

• Understands human development across the lifespan, and resources in the community, and has the ability to provide support and interventions in a culturally responsive way.

• Is adept at interacting professionally with all levels of management while managing a diversified workload and challenging situations.

• Deals with people in a manner which shows sensitivity, tact, and professionalism.

• Communicates effectively, clearly, and concisely verbally and in writing.

• Has four years of professional work experience related to working with children, parents, and/or families or a combination of education and experience to equal four years.

• Possesses a current valid driver's license.

Preference

Preference may be given to candidates who have:

• Completed an internship with DCFS

• Four years or more years of professional work experience related to working with children, parents, and/or families, OR hold a bachelor's degree in social work, psychology, sociology, family and human development, human services, criminal justice, bachelor of science in health education and promotion, or closely related degree, OR a combination of professional work experience and education

• Customer service experience in a call center environment

Supplemental Information

May require 24-hour on-call services/time. 24-hour on-call services response time to be determined by the agency.

All DCFS job offers are contingent upon passing a Background Screening Application (BSA).

Physical Requirements 

• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work. 

Working Conditions 

• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.

About the Role

Location –
10008 S Creek Run Way
Sandy, Utah, 84070
United States
Background Check Required – Yes
Drug Test Required – No
Schedule Code – B - Competitive Career Service

Why You Should Join Our Team
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization. 
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals. 
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

Become an integral part of a Utah Division working together to keep children safe and strengthen families in our communities. Experience a sense of achievement for a job well done and enjoy work life balance! We offer great health benefits and retirement plans, generous paid time off, and a balanced work schedule to afford quality time spent with your family.  

The goal of Utah Division of Child and Family Services (DCFS) is to have communities where children grow up safe from abuse, neglect and dependency, where adults are protected from domestic violence, and where parents can be strengthened in their capacity to keep their family safe.

For more information about DCFS, Click Here

EEO Statement
The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.