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Virtual Professional

Carrier Operations Representative

Posted 3 hours ago
Worldwide
0-2 years experience
communication feedback operations documentation
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AI Summary

The Carrier Operations Representative will manage carrier relationships, resolve shipment issues, and monitor carrier performance metrics. They are also responsible for overseeing trailer pool availability and executing daily operational tasks such as carrier switches and accessorial requests.

This is a remote position.

Looking to grow your career in logistics and support a dynamic sales team?
Join us, where collaboration, respect, and entrepreneurship drive everything we do.
•Carrier Relationship Management: Build and maintain relationships with existing and potential carriers, ensuring strong communication and trust
•Issue Resolution: Work closely with the tracking team to address and resolve any issues or delays that arise during the shipment process in a timely manner. Identify recurring issues; work with carrier on corrective action plans and escalate to management relocate
•Carrier Performance: Review carrier scorecard data, identify trends and determine root cause. Summarize findings and provide Dedicated Carrier Manager with detailed feedback prior to weekly carrier scorecard meetings.
•Process Management: Develop and implement processes with carriers to ensure that daily operations run smoothly and all requirements are being satisfied 
•Trailer Pool Management: Assist management to ensure trailer availability exceed the s required thresholds and relocating displaced trailers as needed
•Execute day to day carrier operations tasks such as carrier switches, accessorial requests, retenders, diversions, etc.
•Carrier Watch list & Settlement: Ensure all loads are closed out with proper documentation to prevent delays in payment to carrier.

Requirements

1+ years of experience as Carrier Sales Rep or related
Strong communication and organizational skills
Detail-oriented with a solution-focused mindset
Familiarity with carrier networks and logistics processes

Benefits

Requirements

1+ years of experience as Carrier Sales Rep or related
Strong communication and organizational skills
Detail-oriented with a solution-focused mindset
Familiarity with carrier networks and logistics processes
⏱️ Schedule: Operational availability for different options
We provide you with the equipment.


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