The Care Navigator conducts proactive patient outreach to schedule wellness visits and manages patient panels in coordination with Nurse Practitioners. They are responsible for reconciling medical records, facilitating post-discharge follow-ups, and ensuring accurate documentation of all patient interactions.
Job Title: Care Navigator Job Location: Remote - Mountain time zone - patients located in Mountain time
Applicants must be comfortable working 7a-4p MST
Company Description:
Greater Good Health is a community of healthcare providers, operators, and builders whose mission is to address health disparities and reimagine senior healthcare. To do this, we partner with payers to bring value-based primary care to underserved communities and work alongside risk-bearing organizations to develop innovative, value-based clinical programs– all designed exclusively for older adults and their unique healthcare needs. Grounded in our mission and core values, we are building a better, simpler healthcare experience for the patients we serve and the providers who care for them.
While providing more access to care, we understand that Nurse Practitioners need optimal work-life alignment to provide
Typical Duties
Patient Outreach & Engagement
Conduct proactive outreach to schedule patient home, telehealth, and in-clinic visits to complete Annual Wellness Visits (AWVs), ensuring patients receive timely preventative care and individualized care plans.
Accept inbound calls from patients to schedule AWVs and address care-related questions or concerns.
Connect with the geriatric population to build trusting, long-term relationships — making patients feel calm, comfortable, and heard throughout their care experience.
Identify and address barriers to engagement, including transportation, language, health literacy, financial hardship, and other social and environmental factors.
Outreach to patients to complete key preventative screenings (colon cancer, mammograms, diabetic retina scans, HbA1c, and more), documenting outreach and establishing follow-through plans.
Care Coordination & Panel Management
Partner closely with assigned GGH Nurse Practitioners (NPs) to co-manage their patient panel, serving as the day-to-day coordination hub for scheduling, care follow-through, and patient communication.
Build and optimize driving routes for GGH Nurse Practitioners completing home visits, maximizing time spent with patients.
Coordinate patient cancellations, reschedules, and add-on visits with the NP to ensure continuity of care and efficient schedule management.
Retrieve and reconcile medical records from outside providers, hospitals, health systems, and community organizations to ensure the care team has a complete and current view of each patient’s health history.
Manage patients post-discharge from hospital or skilled nursing facility settings, coordinating timely follow-up visits and facilitating care plan transitions to reduce readmission risk.
Follow up with patients on outstanding provider orders — including lab work, imaging, specialist referrals, and durable medical equipment — ensuring completion and routing results back to the care team.
Coordinate referrals and activities for high-risk programs, facilitating smooth transitions between care settings and service providers.
Support the care team in identifying and closing quality gaps, including HEDIS measures and chronic disease management needs.
Compliance & Documentation
Handle protected health information (PHI) with discretion, adhering to HIPAA standards and GGH privacy policies at all times.
Maintain timely, accurate, and thorough documentation of all patient interactions, outreach attempts, care coordination activities, and follow-up plans.
Collaboration & Program Development
Build strong, positive working relationships with GGH Nurse Practitioners and the Patient Outreach Team, and maintain professional communications with client partners and the broader care team.
Participate in interdisciplinary care team meetings, contributing patient updates and coordinating action steps across team members.
Maintain collaborative relationships with clinicians and the leadership team to support the development of new programs aimed at improving patient engagement, care coordination, and health outcomes.
Other duties as assigned.
Key Success Outcomes
Completing 50–100 outbound calls per day.
Achieving conversion rate expectations for AWV scheduling and preventative care outreach.
Successfully managing post-discharge follow-up to minimize care gaps and reduce avoidable readmissions.
Timely retrieval and reconciliation of outside medical records to support care team decision-making.
High completion rates on outstanding provider orders through consistent, proactive patient follow-up.
Building and maintaining strong professional relationships with the Care Navigator team and GGH Nurse Practitioners.
Timely, accurate, and thorough documentation in all systems of record.
Meeting and exceeding call quality standards.
Requirements
1–2 years of post-high school education or an associate’s degree; bachelor’s degree in health sciences, social work, public health, or a related field is a plus.
1–3 years of experience working in standard operating systems (Windows, MS Word, MS Excel, Internet, and other applicable software).
1–3 years of experience in a patient-facing healthcare role.
Excellent verbal and written communication skills, including the ability to communicate complex health information in an accessible and empathetic way.
Outstanding phone skills with sensitivity toward protected health information (PHI) and HIPAA compliance.
Familiarity with medical terminology and basic understanding of chronic disease management in older adults.
Must be organized, detail-oriented, and able to multitask in a fast-paced care coordination environment.
Must be adaptable, a team player, and comfortable working both independently and collaboratively.
Professionalism in appearance, communication, and demeanor.
Solid critical thinking and problem-solving skills with the ability to manage complex, multi-step patient situations.
Preferred Qualifications
Healthcare experience in a patient-facing or care coordination role (Strongly Preferred).
Experience with or training in motivational interviewing, health coaching, or behavioral change techniques.
Experience retrieving medical records from hospitals, EHR systems, or external providers.
Familiarity with post-discharge care workflows, transitions of care, or case management principles.
Experience with value-based care models, population health management, or Medicare Advantage programs.
1+ years of experience working with Medicare or senior/geriatric populations.
Experience with HEDIS gap closure or quality improvement initiatives.
1+ years of call center experience and managing phone queues.
Basic Excel skills: navigation, data entry, filtering, and sorting.
Knowledge of or experience with EHR/EMR platforms.
Certification in care coordination, patient navigation, or a related area (e.g., CCM, ACM, CPHQ) is a plus.
Strong preference for bilingual candidates (English/Spanish).
Physical Demands
8 hours per day seated at a home-office desk, working in front of a computer using a keyboard.
Two 10-minute breaks throughout the day, as well as a one-hour meal break.
Perks and Benefits:
Competitive Compensation Package: We offer a competitive compensation package
Comprehensive Medical, Dental, and Vision Benefits: Take advantage of comprehensive healthcare coverage, including medical, dental, and vision benefits, to prioritize your health and well-being. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) available
Paid Time Off and Parental Leave: Enjoy paid holidays, vacation time, and paid parental leave to maintain a healthy work-life balance and spend quality time with your loved ones
401K Program with Company Match: Plan for your future with our 401K program, featuring a company match, to help you save for retirement
Wellness Resources: Access to BetterHelp sessions and a monthly wellness benefit to support your physical, mental, and emotional well-being
Comprehensive Life and AD&D Coverage: Enjoy peace of mind with 100% premiums covered by GGH for Basic Life and Accidental Death & Dismemberment (AD&D) insurance for full-time team members. Additionally, voluntary supplemental life insurance is offered at a discounted rate
Employee discount savings program: Save on travel, entertainment, streaming services, online shopping and so much more!
Voluntary Insurance plans: We offer voluntary short term disability, critical illness and accident plans for additional financial security during periods of illness or injury that prevent you from working for a set period of time
Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. GGH is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider applying. You may be just the right candidate for this role or another one of our openings!
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Marketing Manager
★★★★★
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