About Nolia Health:

Founded in Seattle, Washington, Nolia is a healthcare company dedicated to providing personalized, clinically-supported, and virtual-first services for older adults and their family caregivers or care partners. We understand that chronic and serious illnesses related to aging impact not only those diagnosed but also those who care for them. Nolia’s mission is to elevate family caregiving as a central component of healthcare. Our goal is to transform the way caregiving is perceived and valued, ensuring that family caregivers have the resources, knowledge, and support they need so no one has to navigate this journey alone.

Our Vision, Mission and Values are very important to us and can be found here.

Position Overview

Nolia Health is seeking a Care Navigation Specialist -Clinical Operations to join our interdisciplinary clinical team.

This is an early-career clinical support role for someone with a social work or related human-services background. The position combines direct patient and caregiver support, flexible Care Navigation, and essential clinical operations responsibilities.

The person in this role will be trained in Nolia's Care Navigation model and support patients and caregivers through outreach, resource navigation, GUIDE check-ins, and coverage during periods of increased demand or staff absence. They will also support the day-to-day administrative workflows that keep patient care moving, including scheduling, intake, onboarding, and documentation follow-up.

Core Responsibilities

Care Navigation & Patient/Caregiver Support

• Serve as a compassionate and knowledgeable point of contact for patients and family caregivers.
• Use social work and care navigation skills to understand needs and connect families with appropriate Nolia services and community resources.
• Provide caregiver and disease education using Nolia-approved resources.
• Conduct family check-ins and provide Care Navigation as needed, without maintaining a standing caseload.
• Recognize concerns requiring clinical assessment and appropriately escalate to a licensed clinician.

Clinical Operations & Coordination

• Answer and follow up on patient and caregiver calls and inquiries.
• Support appointment scheduling, new patient intake, onboarding, eligibility, and enrollment.
• Maintain accurate patient information and help ensure clinicians have necessary information before appointments.
• Provide day-to-day administrative support to clinicians, including helping resolve no-shows, patient technology issues, scheduling needs, and other routine administrative barriers to care.
• Support patient outreach, referrals, and follow-up to help patients successfully navigate Nolia's services.
• Provide daily administrative and coordination support to Nolia's interdisciplinary clinical team.

Documentation & Program Support

• Accurately document patient and caregiver interactions in accordance with Nolia's requirements.
• Develop a working understanding of documentation and time-tracking requirements across Nolia's programs.
• Assist with identifying and following up on missing documentation, incomplete encounters, and outstanding tasks.
• Support monthly billing preparation and other clinical program workflows as needed.
• Maintain patient confidentiality and comply with HIPAA and applicable privacy requirements.

Qualifications

Required

• Bachelor's degree in Social Work (BSW) or a related human-services field.
• Experience through employment, internship, or practicum supporting patients, caregivers, or individuals navigating health and social needs.
• Foundational knowledge of community resources, healthcare navigation, social services, and/or caregiver support.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to recognize when patient or caregiver needs require escalation to a clinician or supervisor.
• Comfortable working in a fast-paced, evolving healthcare environment and learning new technology and workflows.

Preferred

• MSW or previous experience in care navigation, case management, patient navigation, or care coordination.
• Experience supporting older adults, people living with dementia or chronic illness, or family caregivers.
• Familiarity with Medicare, healthcare documentation, or care-management programs.

What Success Looks Like

Success means becoming a reliable source of support for Nolia's patients, caregivers, and clinical team. Patients and caregivers receive compassionate assistance and are connected to the right resources, while clinicians have dependable support with scheduling, intake, outreach, documentation, and follow-up.

As experience develops, there will be opportunities to build additional expertise in Care Navigation, clinical operations, billing workflows, and process improvement.