Care Coordinator - Determination of Needs

Department: Serefin Health

Employment Type: Contract

Location: Remote

Compensation: CA$60,000 - CA$65,000 / year

Description

• Understand and make informed choices about their service options in the OAP.
• Make informed choices on how to receive funding.
• Find and select qualified service providers.
• Complete and submit required documentation and reconcile invoices.
• Feel supported in connecting to available resources and services in their local communities.

Key Responsibilities

• Educate families thoroughly about the program, ensuring they have a comprehensive understanding of available options and services.
• Maintain accurate and up-to-date applicant information in the database.
• Assist families in making informed decisions regarding the next steps for Core Clinical Services.
• Empower applicants and communities to recognize and support Autistic Children and Youth by acknowledging their strengths, competencies, expertise, resilience, and capacities. Foster their inclusion, self-development, and active participation within communities.
• Actively engage in team meetings and training sessions to contribute to the achievement of operational goals.

• Attend mandatory training on the determination of needs process, data collection tools, and related business processes.
• Conduct determination of needs interviews following a defined process, gathering essential information about the child and family to assess the child's support requirements and determine the funding amount for Core Clinical Services through the OAP.
• Continuously contribute to the evaluation process by collecting information and providing feedback to enhance the determination of needs tool and process.
• Serve as a second reviewer when necessary to support quality measures, including components such as inter-rater reliability in the review process.

Skills, Knowledge and Expertise

• Bachelor’s Degree with a minimum of 3 years of experience in human services, social services, or a clinically related discipline, including providing support to families of children with Autism Spectrum Disorder (ASD) and/or developmental disabilities. An equivalent combination of education and relevant experience will be considered.
• Possesses a family-centered, person-directed approach to support. Demonstrates a commitment to understanding and addressing the unique needs and goals of families.
• Exhibits flexibility in engaging with families and displays comfort in navigating challenging conversations with compassion and empathy.
• Experience working with children and youth on the autism spectrum and their families, including conducting assessments or interviewing families, is an asset.
• Demonstrates a sound understanding of the challenges faced by individuals with autism, intellectual, or developmental disabilities throughout their life course.
• Possesses extensive knowledge of the developmental services sector and community-based resources within the designated region.
• Demonstrates excellent relationship-building, collaboration, and conflict resolution skills within a system-wide environment.
• Exhibits strong critical thinking skills, enabling effective problem-solving and decision-making.
• Possesses an understanding of clinical terminology and the ability to communicate effectively with families using a family-friendly language.
• Demonstrates general knowledge of typical child development.
• Fluency in written and oral French, Mandarin or Cantonese is strongly preferred, and proficiency in additional languages, as well as experience working with Indigenous families, is considered an asset.
• Must demonstrate sound professional judgment, effective problem-solving skills, the ability to manage multiple priorities, and work independently with flexibility.
• Proficient in various computer programs, including database management, email, Microsoft Office applications, and familiarity with social media and other technology tools and approaches.
• Detail-oriented, able to accomplish administrative tasks in a fast-paced environment with tight deadlines.
• Demonstrates a strong commitment to principles of social justice, equity, inclusion, and cultural competency.
• Up-to-date police reference check is required.
• The role requires the ability to regularly work evenings and weekends to accommodate the availability of families and meet their needs effectively.