Care Coordinator

Job Description

Position Overview
Humantold is seeking a motivated, people-first professional to join our team as Care Coordinator. In this role, you’ll be the first point of contact for potential clients - responsible not only for guiding them through our intake process with empathy, but also for connecting them with the care they need by confidently and effectively converting inquiries into scheduled appointments.

This role blends client service with performance-based metrics and offers incentives tied to your results. Ideal candidates are strong communicators who thrive in fast-paced, client-facing environments and are energized by hitting goals and making a difference in people’s lives. 

Key Responsibilities

Client Experience & Retention

• Book clients with therapists and providers

• Support client retention within Humantold

• Ensure clients feel satisfied with both their therapist and overall Humantold experience

• Follow up with transfer list clients

• Collect client feedback and escalate concerns appropriately

• Attend Meet & Greets and support client relationship-building initiatives

Client Communication

• Manage general phone line communications

• Conduct consult call email follow-up

• Confirm appointments and details directly with clients

• Support clients through phone, email, and text communication as needed

Client Support & Escalation

• Become involved in records requests when concerns arise

• Become involved in credit card/payment concerns when needed

• Send and follow up on consent forms via email, text, and phone

• Ensure consent forms are signed before the first appointment

• Become involved when issues arise 

• Support Testing Payment Plan negotiations and send confirmations

Qualifications:

• High school diploma or equivalent; a bachelor’s degree is preferred

• Experience in a customer service, sales, or healthcare/mental health intake setting is strongly preferred

• Excellent communication and interpersonal skills - you can build rapport and inspire confidence quickly

• Comfortable working with performance metrics and using them to guide your workflow

• Highly organized with the ability to manage multiple conversations and follow-ups simultaneously

• Tech-savvy and comfortable with EHR systems, Google Suite, and CRM tools

• Ability to handle sensitive and confidential information with discretion

• A sincere interest in mental health, wellness, and client advocacy

Salary and Benefits:

• Base salary of $35,360.00 / yr 

• $30 incentive added to your pay for every completed booking

• Incentive-based pay paid bi-weekly with base pay

• Health, dental, and vision insurance

• 401(k) and other ancillary benefits

• Continuing education opportunities

• Supportive, inclusive, and mission-driven team culture

• Fully remote work environment

Working Conditions:

• This position is full-time 

• The role is performed remotely 

Why Join Humantold?
At Humantold, we’re passionate about making mental health care more accessible, and that starts with the first conversation. As a member of our Intake team, you’ll play a pivotal role in helping people begin their care journey—while growing your own career through performance-based rewards and a collaborative environment that values your strengths. We pride ourselves on fostering a supportive and inclusive work environment built by passionate professionals. 

How to Apply:
Interested candidates are encouraged to submit their resume and a brief cover letter detailing their interest in the position. We look forward to welcoming a compassionate and skilled Intake Worker to our team.

Humantold is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and welcoming environment for all employees.

All applicants must be fluent in English. Please submit a resume and cover letter explaining why you believe you are a good fit. Serious responses only.