Care Coordinator
Location: Lawrenceville, GA
Reports to: Director of Operations
Azalea Homecare is seeking an organized, dependable Care Coordinator to help manage client services, caregiver scheduling, staffing, and day-to-day communication. This role serves as a primary point of contact for clients, families, and caregivers and works closely with operations, nursing, recruiting, onboarding, and billing.
The ideal candidate communicates well, follows through, stays organized, and can manage multiple priorities in a fast-paced home care environment.
Responsibilities
Client & Family Coordination
- Serve as a primary point of contact for clients, families, and caregivers.
- Maintain regular communication regarding schedules, caregiver changes, concerns, and service needs.
- Complete weekly client check-ins by phone, email, or in person as appropriate.
- Follow client concerns through resolution and escalate significant service, safety, or staffing issues when needed.
- Ensure client preferences and care plan requirements are clearly communicated to caregivers.
- Coordinate client-to-caregiver introductions.
Scheduling & Staffing
- Create and maintain caregiver schedules based on client needs, caregiver availability, location, and agency requirements.
- Coordinate caregiver assignments, call-outs, vacations, schedule changes, and backup coverage.
- Respond quickly to same-day staffing issues and secure appropriate coverage.
- Help maintain a sufficient PRN caregiver pool for call-outs, new clients, and changing service needs.
- Communicate current and upcoming staffing needs to the Recruitment Specialist and Director of Operations.
Documentation & Coordination
- Maintain accurate client information, notes, schedules, and follow-up tasks in WellSky.
- Document important client and caregiver communication.
- Review assigned EVV issues, missing documentation, schedule discrepancies, and other service-related exceptions.
- Assist with new client starts and coordinate with nursing, scheduling, onboarding, billing, and management.
- Help track outstanding client documentation and service-related follow-up items.
- Assist with timesheet and payroll-related information as needed.
Recruitment & Onboarding Support
- Participate as part of the caregiver onboarding team.
- Assist the Recruitment Specialist with staffing needs and caregiver placement.
- Help place newly hired caregivers into available client schedules.
Team Accountability
- Attend daily and weekly team huddles focused on client care, staffing, new clients, outstanding issues, and process improvement.
- Maintain awareness of open shifts, upcoming client starts, unresolved client concerns, and staffing risks.
- Provide clear updates to the Director of Operations regarding outstanding items and next steps.
- Answer calls, emails, and other communications professionally and promptly.
Qualifications
- Previous experience in home care, healthcare scheduling, staffing, client services, or a related role expected.
- Strong communication and customer-service skills.
- Excellent organization, problem-solving, and follow-through.
- Ability to manage multiple clients, caregivers, schedules, and priorities.
- Comfortable using electronic scheduling and documentation systems.
- Experience with WellSky, EVV, Medicaid home care programs, or private-pay home care is a plus.
Flexible work from home options available.
— Sarah J.
·
Marketing Manager
★★★★★
Verified
