Cardiac Rehab Patient Retention Specialist

Cardiac Rehab Patient Retention Specialist - Contractor Only

Job Title: Cardiac Rehab Patient Retention Specialist

Classification: 1099 Contractor

Work Structure: Fully Remote

Schedule/Shift: Monday- Friday 3pm-8pm ET

Team: Clinical Operations

Reporting to: Senior Manager

Location: United States

Compensation:  $20 per hour

About Us: 

Recora was founded in 2020 by seasoned digital health entrepreneurs. In past roles, we've founded and scaled high-growth startups, run large health systems, advised government programs, built technology you use every day, and provided healthcare for millions of lives.

We're backed by leading VCs including SignalFire, Pear, GFC , 2048, Great Oaks, MGV and more. Over the last year, we've built the leading virtual cardiac recovery and management platform for members with cardiac conditions. For every member we serve, we add an average of five years to their lifespan.

We're growing – fast. Our member base is doubling every month and we're looking to 3x our team size quickly. This will allow us to scale nationally and accelerate product development across the continuum of heart health.

Position Overview:

The Patient Retention Specialist at Recora Health plays a key role in ensuring patients remain engaged and active throughout their  virtual cardiac rehabilitation journey. This role focuses on identifying and addressing potential barriers to retention, improving the patient experience, and helping patients achieve better health outcomes through consistent participation in the virtual care program.

Key Responsibilities:

1. Patient Engagement & Relationship Building

• Serve as a primary point of contact for patients identified as at-risk for dropping out of the program.
• Build rapport and trust with patients through proactive outreach via phone, text, and email.
• Maintain regular check-ins to encourage continued participation and adherence to the program.

2. Retention Strategy Execution

• Implement and optimize patient retention strategies developed by the Clinical Operations team.
• Track patient progress, attendance, and engagement to identify early signs of disengagement.
• Work collaboratively with care providers to re-engage patients when needed.

3. Escalation Management

• Address patient concerns or barriers that could impact retention (e.g., technical issues, scheduling conflicts, motivation).
• Escalate clinical or urgent issues to appropriate team members (e.g., clinical leads, tech support).

4. Data & Reporting

• Monitor key metrics related to retention (e.g., attendance rates, churn).
• Document all outreach and patient interactions accurately in the Provider Portal
• Provide weekly updates on patient retention trends, challenges, and opportunities for improvement to team.

5. Collaboration & Cross-Functional Communication

• Work closely with exercise physiologists, and patient support teams to ensure a seamless experience.
• Participate in regular team huddles, strategy meetings, and case reviews to share insights and patient feedback.

6. Education & Motivation

• Help patients understand the benefits of the program and the importance of consistency in their care plan.
• Provide motivational support and educational resources to help patients overcome obstacles to engagement

Qualifications:

• •  Bachelor’s or Masters degree in one of the following:
    • Health Education
    • Communications (with healthcare experience)
    • Exercise Science/ Physiology
    • Preferred/Beneficial:
      • Bachelor’s degree in a health-related field
      • Certified Health Coach or CHES (Certified Health Education Specialist)

🩺 Experience

• 1–3+ years in patient engagement, case management, or healthcare customer service, preferably in:
  • Cardiac rehab
  • Chronic disease management
  • Virtual/ Remote Setting
• Experience with motivational interviewing, health coaching, or patient outreach is a strong plus.

*Note: This is a 1099 contractor position