Coordinate daily campaign operations, communicate campaign updates, support agents with processes and escalations, and monitor attendance and performance. Prepare performance reports, maintain campaign records, coordinate coaching and training with other teams, and assist with onboarding and process improvements.
Join our team while working at the comfort of your home!
CAMPAIGN COORDINATOR
Job Description:
Assist in the implementation and coordination of daily campaign operations
Monitor agent attendance, schedule adherence, and basic performance indicators
Provide timely updates, reminders, and campaign announcements to the team
Help facilitate team huddles and refreshers as needed
Ensure agents are well-briefed with campaign objectives, call flows, and updates
Provide day-to-day assistance to agents regarding campaign processes, FAQs, and call handling
Relay agent concerns or escalations to the Operations Manager
Assist in addressing simple policy clarifications or documentation follow-ups
Promote a positive and collaborative work environment
Generate and submit daily/weekly/monthly campaign performance reports
Track KPIs such as performance statistics, attendance, and QA scores
Flag performance trends, areas of concern, and improvement opportunities to supervisors
Maintain records and trackers used for agent performance monitoring
Coordinate with QA, Trainers, and the Operations team for agent follow-ups and coaching plans
Support the implementation of developmental action plans
Collaborate with leadership in training, nesting, and transitioning of new hires
Help document campaign SOPs and contribute to process improvement initiatives
Keep campaign logs, attendance sheets, and report files updated
Assist in scheduling coaching or evaluation sessions as needed
Support documentation of agent feedback, error reports, and other relevant forms
Perform other administrative tasks as assigned by the Operations Manager
Qualifications:
Experience as an account manager/telemarketing agent
Experience as a quality assurance analyst
Proven experience as a campaign manager or similar supervisory position
Proficient in English
Exceptional verbal and written communication skills
Strong understanding of company products, policies, and services
Excellent organizational and leadership skills
Ability to coach, train, and motivate employees
Knowledge of performance evaluation procedures
A results-oriented approach
Excellent problem-solving and customer service skills
Ability to work under pressure
Ability to work harmoniously with other positions in the company
MUST HAVE the following equipment:
Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher)and 8 GB RAM
OS: Windows 10 or higher (MacOS equivalent is allowed)
Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature
Internet connection: Wired connection; minimum of at least 30 Mbps
Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord
So, why join us?
Permanent work-from-home or Hybrid set-up in Batangas City
Full Time and Long Term Employment
Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract)
Salary will be based on: Skills, Attitude, Performance, Attendance
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
·
Marketing Manager
★★★★★
Verified
