Call Center Specialist

Call Center Specialist
Heritage Builders
Remote

About Heritage Builders

Heritage Builders is a growing construction and exterior services company backed by Allied Roofing Partners, a rapidly expanding national platform of leading roofing and exterior remodeling brands across the United States. We are focused on delivering exceptional customer service, operational excellence, and long-term growth while maintaining a strong team-oriented culture.

We are currently seeking a highly motivated and customer-focused Call Center Specialist to support inbound and outbound customer communication, appointment setting, lead management, and overall customer experience initiatives.

This is a remote opportunity with long-term growth potential within a fast-growing organization.

About the Role

The Call Center Specialist will serve as one of the first points of contact for homeowners and potential customers. This individual will be responsible for handling inbound and outbound calls, scheduling appointments, following up on leads, updating CRM systems, and ensuring customers receive a professional and positive experience throughout the process.

The ideal candidate is energetic, organized, dependable, and comfortable speaking with customers throughout the day in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently
• Schedule appointments for sales and operations teams
• Follow up with homeowners regarding appointments, estimates, and project updates
• Enter and update customer information accurately within CRM systems
• Communicate with customers regarding scheduling, project timelines, and general questions
• Maintain detailed notes and documentation within company systems
• Assist with lead management and appointment confirmation efforts
• Work closely with sales and operations teams to support customer communication
• Help improve customer experience and response times
• Support administrative and operational tasks as needed

Qualifications

• Strong communication and customer service skills
• Comfortable handling a high volume of calls and customer interactions
• Positive attitude and professional phone presence
• Strong organizational and multitasking abilities
• Ability to work independently in a remote environment
• Basic computer and technology skills
• Strong attention to detail and follow-through
• Dependable, coachable, and team-oriented
• Ability to maintain professionalism in fast-paced situations

Preferred Experience

• Previous call center, customer service, scheduling, or inside sales experience
• Experience working with CRM systems
• Construction, roofing, home services, or scheduling experience preferred
• Experience handling inbound and outbound customer communication
• Remote work experience preferred

Why Join Heritage Builders?

• Remote work opportunity
• Stable and growing company
• Backed by Allied Roofing Partners, a national platform with long-term growth opportunities
• Positive team-oriented culture
• Career advancement opportunities
• Ongoing training and support
• Opportunity to grow within operations, customer service, or inside sales

Location

Remote Position
Company based in New Jersey

Apply

Please submit your resume along with a brief introduction explaining why you would be a strong fit for the role.