Call Center Agent (Medicare, 100% Remote)

About the role

Be the first friendly voice consumers hear when they call in about Medicare plan benefits! As a Call Center Agent, You'll gather basic information and connect eligible callers with a licensed Medicare agent — no insurance license or sales required. This position is a 1099/contract role and is expected to run through mid-December.

What you'll do

• Answer inbound calls from consumers responding to Medicare ads
• Follow an approved script and TCPA/compliance guidelines
• Ask a few qualifying questions and capture accurate information
• Warmly transfer qualified callers to a licensed Medicare agent
• Log call details and maintain strong attendance and productivity

What you'll bring

• Clear, confident phone communication and active listening
• Comfort following a script while still sounding natural
• Attention to detail in a fast-paced, high-volume environment
• Reliable internet and a quiet remote workspace (if applicable)
• Call center, customer service, or Medicare experience is a plus — not required

Schedule

Shifts currently run 9:00 AM – 6:00 PM ET, with expanded and later shifts opening up as we head into the Medicare Annual Enrollment Period (AEP) — our busiest season. Flexible availability, especially on Saturdays, is a big plus.

Why this role?

This is an inbound-only position — no selling, no enrolling, just great first impressions. Leads Marketplace is an ongoing campaign, so while AEP brings the highest volume, opportunities may be available after the project end date.

System requirements

• Newer desktop PC or laptop (sorry, Macs, Chromebooks, tablets, or school computers are prohibited)
• Windows 11
• Minimum 8.0 GB of available RAM (16.0 GB preferred)
• Minimum 1.0 GB of physical available memory
• Dual-ear USB headset with noise-cancelling microphone
• Working webcam available for use
• Must be hardwired to your internet using an Ethernet cord
• Use of wireless, satellite connections, or VPN is prohibited
• Minimum 50 MBPS download, 35 Mbps upload, a ping of 15 or less, with 99% connectivity to the internet provider
• Laptop users must have and use an external keyboard and mouse
• Dual monitors are preferred

Location requirements

We hire in the following 22 states*:

AL, AR, FL, GA, IA, IN, KS, KY, LA, MI, MO, MS, NC, NE, NV, OH, OK, PA, SC, TN, TX, WV

*Applicants will be asked to provide photo identification and a valid utility bill to verify residency

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