Buyer (Warranty)
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AI Summary
Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
Symbotic is seeking a Buyer to manage the end-to-end warranty and returns recovery process for material claims from customer sites. This role owns supplier return PO issuance, claims tracking, and resolution timelines, while driving supplier accountability through warranty term negotiation, repair agreements, and recovery of credits, replacements, or no-cost repairs. The ideal candidate also onboards and manages repair partners to expand capacity and improve turnaround, partners cross-functionally with Service, Quality, Engineering, and Planning to support root cause analysis and prevent recurrence, and brings strong ERP/data skills to maintain accurate planning data and optimize cost and delivery outcomes.
What we do
Our global procurement organization partners closely with the business to build category strategies that drive competitive advantage. We own strategic sourcing and supplier agreements end-to-end — from commercial and pricing structures through supplier relationship management — while our sourcing operations ensure disciplined execution at scale. Our scope spans the full lifecycle: procuring robotics, structural, and automation components at the core of our systems, sourcing third-party partners for installation and deployment, and ensuring robust aftersales support once systems are live — all in service of Symbotic's commitment to reimagining the supply chain and transforming the movement of goods through intelligent automation, while bringing unparalleled value to the customer. Every decision is grounded in a relentless focus on total cost of ownership, balancing speed and rigor to drive the best outcomes for the business.
What you’ll do
Manage end-to-end repair and recovery for warranty and return claim material from customer sites.
Issue supplier return POs, track claims/notifications, and ensure timely resolution.
Negotiate warranty terms and repair agreements with suppliers to secure favorable conditions.
Lead supplier recovery efforts (credits, replacements, no-cost repairs) and hold suppliers accountable to performance standards.
Identify and onboard repair partners to increase capacity and reduce turnaround time.
Partner with Service, Quality, Engineering, and Planning to resolve issues, support root cause analysis, and prevent recurrence.
Streamline warranty and repair workflows; implement tools and best practices to improve turnaround, visibility, and supplier performance.
Maintain accurate purchasing data and planning parameters per MPS/MRP best practices.
Optimize total cost of ownership and on-time delivery through planning and control of automation-related activities.
What you'll need
Bachelor's degree in Business, Supply Chain, or related field preferred, or equivalent work experience.
Minimum 3 years of procurement experience and/or supplier warranty administration.
Minimum 3 years of experience with ERP/MRP systems; SAP preferred for PR/PO generation.
Experience with relevant commodities (conveyors, lifts, robotics, automation controls, metal, material handling systems) and familiarity with the related supply base.
Advanced Excel (Pivot Tables, VLOOKUP/XLOOKUP); experience with data visualization tools (e.g., Power BI, Tableau) preferred.
Our Environment
Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
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About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $71,000.00 - $97,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.Automatically Apply to the Best Remote Jobs
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