Business Systems Support Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. 

 Key Responsibilities: 

1. Business Systems Analysis: 

•  Analyze current business processes and workflows to identify areas for improvement. 
• Collaborate with stakeholders to gather and document business requirements. 
• Develop and present recommendations for process enhancements and system improvements. 
•  Create detailed reports and documentation to support business decisions. 
•  Assist in the design and implementation of new business systems and processes. 

2. Application Support: 

•  Provide Level 1 and Level 2 support for business applications, addressing user issues and technical problems. 
• Troubleshoot and resolve application-related issues within SLA dependent on incident priority. 
•  Work closely with internal technical and vendor teams to escalate and resolve complex technical problems. Monitor application performance and ensure systems are running effectively. 
•  Perform regular maintenance, updates and upgrades to ensure application security and efficiency. 
•  Work with vendors to install, configure, and support applications. 
• Work with enterprise security teams to identify application vulnerabilities, then remediate promptly, engaging vendors as needed. 
• Work with enterprise product lifecycle teams to ensure all components of installed applications are supported and N-2 version or less. 
• Perform application regression testing after application/server upgrades to ensure application is functioning as designed. 
•  Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement. 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Skills:

• HS Diploma required.
•  3+ years of experience in a Business Systems Analyst or Application Support Role, supporting complex systems in a large organization (preferably healthcare industry). 
• Work Pacific time zone as standard work day with occasional after-hours and on-call duties as needed 

Preferred Skills:

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field. 
•  Strong understanding of business processes and systems analysis. 
•  Experience with ITSM Incident, Change, Problem Management 
• Proficiency in troubleshooting and providing technical support for applications. 
•   Excellent communication and interpersonal skills. 
• Ability to work independently and as part of a team. 
•  Strong analytical and problem-solving abilities. 
• Familiarity with SQL and data management 
•  Technical understanding of service accounts, permissions, certificates & application authentication

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The pay for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN