Business Systems Operations Coordinator

Music + Passion + Business = FBMM! Start your career with us today! FBMM represents some of the top recording and touring artists, songwriters, and creatives across all genres of music. Household names? Yep. Global superstars and stadium headliners? That too. We are an established, highly respected entertainment business management firm with offices in Nashville, New York, and Los Angeles.

We encourage employees to establish long-term careers with FBMM and, as a result, 50% of our staff have been here for more than five years. Their collective knowledge and experience create the perfect environment for mentorship. We love to promote from within and have created a clear path for advancement!

The System Operations (FBMM Toolbox) Coordinator supports the day-to-day administration, maintenance, and coordination of business-critical software platforms, banking portals, payroll systems, and collaboration tools used across FBMM. This role is responsible for managing user access, permissions, checklist maintenance, and operational support requests while ensuring accuracy, timeliness, and compliance with internal procedures and external institution requirements.

The ideal candidate is highly organized, detail-oriented, and able to manage a high volume of administrative requests across multiple systems while maintaining professionalism and confidentiality.

Essential Duties and Responsibilities include, but are not limited to:

• Administer user access and account maintenance for banking and treasury management platforms, including, but not limited to:
• CNB Business Suite (CNO), CNB Credit Card (CentreSuite), CNB EasiLink, Pinnacle Online Banking, Regions iTreasury, Studio Online Treasury, Truist One View, and Wells Fargo Vantage
• New user setup and onboarding
• User access and permission changes
• Maintenance of accurate records and request tracking
• Provide administrative support for payroll-related systems, including Paychex and SurePayroll, including, but not limited to:
• User access setup and updates
• Coordination of new client account setup
• Troubleshooting and routing support requests as needed
• Support administration and maintenance within AgilLink, including:
• Vendor banking information setup and maintenance
• Coordination and communication related to systemwide AgilLink issues
• Reporting maintenance and updates
• Maintain accurate documentation of requests and approvals, and department checklists
• Coordinate with internal teams, external vendors, and financial institutions to resolve access and administrative issues
• Prioritize and manage multiple requests simultaneously while meeting established timelines
• Exercise discretion and maintain confidentiality with sensitive financial and personnel information
• Support additional software administration and operational projects as assigned

Qualifications:

• Associates or Bachelor's degree in Information Systems, Business, Human Resources or related field preferred
• One (1) year of experience in IT, HRIS, banking, helpdesk or data entry with strong customer service skills preferred
• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple systems and competing priorities effectively
• Professional written and verbal communication skills
• Ability to work independently in a remote environment
• Strong problem-solving and follow-through skills
• Proficiency in Microsoft Office and ability to learn new software platforms quickly
• Must possess a high level of confidentiality and ability to exercise independent judgment

Physical Demands:

• Prolonged periods of sitting and working at a computer
• Extended screen time across multiple systems and applications
• Ability to manage repetitive administrative tasks with accuracy and consistency

Supervisory Responsibilities:

This position does not have any supervisory responsibility

This description is not all-inclusive, and duties will vary depending on business needs.