Business Systems Engineer

This is a remote position.

About the role

At Evercam, BizOps sits within our Systems, Data and AI function and connects business processes and technology. The team runs our ERP-type processes across the Zoho suite and builds the internal tools that keep the business moving.

As a Business Systems Engineer (internally, BizOps Systems Engineer), you’ll turn ideas, tickets, and cross-functional requests into delivered, adopted solutions. You’ll own work end to end: scoping, planning, configuring, automating, rolling out, documenting, and closing the loop with teams across Sales, Marketing, Customer Success, Finance, Product, and Operations.

This role is intentionally broad. It suits someone who is business-fluent and hands-on with systems: you understand how each team uses the same data differently across the lead-to-cash process, and you can configure and automate the tools to support how people actually work. You won’t just set systems up; you’ll make sure people use them well.

Location: Remote, working hours aligned with GMT/UTC+0. We’d ideally like someone based in Western Europe or Algeria, as we already have team coverage in later time zones.

What you’ll do

Deliver projects end to end

• Build lightweight project plans with stakeholders across the business.
  
• Implement changes using the right mix of system configuration, low-code/no-code tools, scripting and AI-assisted building.
  
• Coordinate testing, rollout, training and post-launch feedback.
  

Improve and connect our systems

• Work across Zoho CRM, Books, Desk, Analytics, Mail, Google Drive and related integrations, spotting ownership gaps, source-of-truth conflicts and downstream impact before changes go live.
  
• Translate business goals into clear data models, fields, workflows, integrations, reporting, and governance.
  
• Use AI tools to build simple internal tools and automations where off-the-shelf options fall short.
  
• Evaluate build-vs-buy options with technical owners, weighing speed, maintainability, data quality, adoption, and ownership.
  

Drive adoption

• Maintain clear documentation, project notes, and handoff materials.
  
• Turn repeated questions into better process notes, training, or workflow improvements.
  
• Make sure every new workflow has a clear owner, escalation path, adoption metrics, and review date.
  
• Help teams move from ad hoc chat requests to visible ticket and project systems.
  

Requirements

Must-have requirements

• Hands-on experience configuring or administering a CRM or ERP system (e.g., Zoho, Salesforce, HubSpot, NetSuite, Odoo), beyond using it as an end user.
  
• Experience building workflow automations using low-code/no-code tools or native platform automation features.
  
• Experience improving end-to-end business processes across teams.
  
• Comfortable working directly with stakeholders and challenging existing processes.
  
• Strong written and spoken English.
  

Nice to have

• Zoho experience (CRM, Books, Desk, Analytics, Deluge).
  
• Experience with specific automation and integration tools such as Zapier, Make, or Workato, or working with APIs.
  
• Scripting or AI-assisted building experience.
  
• Strong data hygiene habits: clear naming, definitions, and clean reporting.
  

What success looks like

• Stakeholders always know the current status and next step of their projects.
  
• Changes launch with documentation, communication, and follow-up.
  
• Teams adopt new processes and systems instead of reverting to workarounds.
  
• Ticket aging and dropped follow-ups go down.
  
• Other teams understand how a system change affects them before it launches.
  
• Build-vs-buy decisions are documented, covering maintenance, ownership, source-of-truth impact, and adoption risk.
  

Benefits

• PTO
  
• 1 extra PTO day per year served
  
• National public holidays applicable in your country
  
• Maternity & Paternity Leave
  
• Equipment Allowance
  
• ESOP Program
  
• Further information see   Why Work in Evercam