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AI Summary
The Business Sales Manager is responsible for driving platform engagement through product demos, managing the full sales cycle from proposals to implementation, and overseeing client renewals. They act as the voice of the customer to internal teams while ensuring seamless transaction processing and high-quality deliverables.
Responsibilities
The Business Sales Manager will be responsible for:
Requirements
Essential
Desirable
The Business Sales Manager will be responsible for:
- Present product demos to potential clients to ignite interest and engagement in the Traydstream platform
- Collect and fill requests to ensure all product information and requests address our clients’ requirements
- Manage proposal documents and provide clients with detailed pricing quotations and accurate cost calculations
- Manage and execute pilots, mandates, and oversee implementations and integrations for new clients
- Prepare new client collateral to address new releases
- Directly communicate with clients and resolving hurdles to ensure timely and high-quality deliverables are met on time and on budget
- Represent the voice of the customer to internal teams and ensuring client feedback is shared and understood to our relevant teams
- Work closely with the Ops teams to ensure smooth & seamless processing of transactions
- Collect and analyze data to learn more about processes and client transactions patterns
- Identify cross selling opportunities across client accounts
- Manage client training initiatives (both onsite and virtually) on how to use our platform
- Resolve tickets, client inquiries and issues in a timely manner
- Manage client renewal dates and rates in a timely manner
- Ensure finalisation of documentation in alignment with legal counsel for renewals
- Work closely with Implementation & Ops that onboarding is in line with the contractual terms of the client / BAU processing and SLAs are adhered to.
- Prep for new release notes & walkthrough for clients
Requirements
Essential
- Bachelor’s degree in sales, communications, or related field.
- 3-5 years of commercial experience working in a technology company
- Experience selling Enterprise SAAS solutions in a similar role
- Exceptional verbal and written communication skills.
- Excellent influence and negotiation skills
- Adaptability and strong problem-solving skills.
- Excellent active listening skills.
- Ability to build rapport and collaborate with internal cross functional teams and external client teams.
- Understanding of client behaviors and industry trends.
- Extensive, accurate product knowledge including technical aspects related to the product.
- Understanding of client behaviors and industry trends.
- Extensive, accurate product knowledge including technical aspects related to the product.
Desirable
- Knowledge of Trade Finance
- Working knowledge of Salesforce
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