Business Process Analyst-Ops

Job Summary

We are seeking a self-motivated Business Process Analyst who thrives on improving efficiency, solving complex problems, and delivering enterprise-level impact. This role partners closely with business and technology leaders to analyze, define, and enable end-to-end business processes through next-generation enterprise applications supporting daily operations within our Less Than Truckload (LTL) Transportation Division.

Essential Duties and Responsibilities

• Develop an in-depth understanding of LTL carrier operations and associated enterprise systems

• Analyze current-state processes and define future-state (“to-be”) business processes

• Translate operational and business needs into clear functional requirements, use cases, and user stories

• Collaborate closely with software development teams throughout the solution lifecycle

• Facilitate working sessions with cross-functional stakeholders to align on requirements and outcomes

• Ensure solutions deliver measurable business value and support operational efficiency

Required Qualifications

• Proven experience gathering, analyzing, and documenting business and system requirements

• Experience crafting user stories, managing backlogs, and documenting process flows

• Experience developing business cases for IT initiatives

• Experience working with software engineering methodologies

• Excellent facilitation, communication, and stakeholder engagement skills

• Bachelor’s degree or 5+ years of relevant professional experience

Preferred Qualifications

• Experience working in Agile or Scrum environments

• Experience within the LTL or logistics industry

• Experience leveraging AI or automation tools for productivity improvements