Business Practices Coordinator- Chicagoland and Northern IL

Description

This is a remote role that must be performed from the Chicago metro area.

The Business Practices Coordinator serves as the operational coordinator for the Business Practices Department and is responsible for managing accreditation administration, shared services functions, marketplace trust initiatives, compliance support, departmental reporting, and operational continuity. This position acts as the primary Shared Services resource for Business Practices and provides backup support for all Chicago-area Business Practices functions as needed.

The ideal candidate is highly organized, detail-oriented, adaptable, and capable of balancing multiple priorities while maintaining excellent customer service and adherence to BBB Standards for Trust. This individual plays a critical role in ensuring the efficiency, consistency, and effectiveness of Business Practices operations across the organization.

ESSENTIAL DUTIES & RESPONSIBILITIES

Accreditation Administration

• Review and process new accreditation applications.
• Determine business eligibility according to BBB Accreditation Standards.
• Evaluate supporting documentation and business verification requirements.
• Communicate  application deficiencies and required corrections.
• Approve,deny, suspend, revoke, and process resignations according to policy.
• Monitor accredited business compliance with BBB Standards for Trust.
• Conduct accreditation audits and quality reviews.
• Manage accreditation-related correspondence and follow-up.
• Maintain accreditation records and supporting documentation.
• Assist businesses in understanding accreditation requirements.

Shared Services Operations

• Serve as the primary coordinator for Business Practices Shared Services functions.
• Respond to internal requests from Sales, Customer Relations, Leadership, and  Operations teams.
• Complete business verification requests.
• Conduct business eligibility reviews prior to solicitation.
• Process ownership changes and business updates.
• Manage business information requests from internal staff.
• Support departmental projects and operational initiatives.
• Monitor departmental workflows and service level expectations.
• Coordinate task distribution and workload balancing when assigned.
• Maintain departmental tracking tools and reporting systems.

Marketplace Trust & Compliance

• Monitor accredited businesses for ongoing compliance.
• Review and document marketplace trust concerns.
• Support investigations into advertising and marketplace issues.
• Identify  potential policy violations and escalate as necessary.
• Maintain records of compliance-related activities.
• Assist with standards enforcement efforts.
• Track corrective actions and business responses.
• Support initiatives that advance marketplace trust.

Business Education & Outreach

• Assist businesses with understanding BBB standards and policies.
• Provide guidance regarding accreditation requirements.
• Support educational workshops, webinars, and business outreach initiatives.
• Assist with reputation management programming and preventative education efforts.
• Promote BBB resources that help businesses improve performance and marketplace practices.

Reporting & Administrative Support

• Generate departmental reports as assigned.
• Maintain activity logs and workflow tracking.
• Monitor key departmental metrics.
• Assist with data collection and analysis.
• Prepare documentation for leadership review.
• Ensure accurate recordkeeping across all assigned functions.
• Support process improvement initiatives through documentation and tracking.

Chicago Area Backup Responsibilities

This position serves as a backup resource for Chicago Business Practices operations and may be assigned coverage responsibilities including:

• U-MAP processing support.
• MABP processing support.
• SWAB processing support.
• Business investigation support.
• Complaint and dispute workflow assistance.
• Business outreach support.
• Accreditation and compliance case assistance.
• Coverage during absences, vacations, vacancies, or periods of increased workload.
• Cross-functional support for all Business Practices team responsibilities as directed.

Primary Ownership Areas

Business Practices Coordinator

This position is primarily responsible for:

• Accreditation Applications
• Accreditation Compliance
• Accreditation Audits
• Shared Services Workflow Management
• Business Eligibility Reviews
• Business Verification Requests
• Marketplace Trust Programs
• Standards Compliance Support
• Department Reporting & Metrics
• Process Documentation
• Process Improvement Initiatives
• Internal Department Support
• Cross-Training Activities
• Chicago Area Backup Coverage

Success Factors

The successful candidate will:

• Become the department's subject matter expert on Shared Services workflows.
• Maintain high levels of accuracy across accreditation and profile management functions.
• Effectively support multiple Business Practices workstreams.
• Demonstrate flexibility in managing changing priorities.
• Build collaborative relationships across departments.
• Ensure continuity of operations through effective backup support.
• Contribute to department efficiency and process improvement initiatives.

Primary Task Ownership

Owns:

• Accreditation Applications
• Accreditation Compliance
• Shared Services Requests
• Business Profile Maintenance
• Business Updates
• Business Verification Reviews
• Reporting & Tracking
• Marketplace Trust Support
• Department Administrative Functions
• Backup Coverage for Chicago Operations

Chicago Business Practices Representative Owns:

• U-MAPs
• MABPs
• SWABs
• City-Specific Investigations
• Chicago Marketplace Enforcement Activities 

Requirements

 Qualifications Required

• Associate degree or equivalent work experience.
• Two or more years of experience in business operations, compliance, accreditation, investigations, customer service, quality assurance, administration, or related fields.
• Exceptional organizational skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities simultaneously.
• Strong attention to detail and accuracy.
• Professional judgment and decision-making abilities.
• Microsoft Office proficiency including Outlook, Word, Excel, Teams, and SharePoint.

 Preferred

• Bachelor's degree.
• Experience working within accreditation, compliance, consumer advocacy, investigations, business operations, or nonprofit environments.
• Experience with CRM, database, reporting, and workflow management systems.
• Knowledge of BBB Standards for Trust and marketplace policies.