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The Business Intelligence Lead solves complex business problems and issues using data from internal and external sources to provide insight to decision-makers. The Business Intelligence Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

The Business Intelligence Lead solves complex business problems and issues using data from internal sources to provide insight to decision-makers.  The Business Intelligence Lead is responsible for optimizing the Group Segment’s Sales Enablement and reporting capabilities, delivering contemporary and actionable outcomes, well-rounded insights, and proactive recommendations that are contemporary and enable a differentiated presence within Humana. Deploying a proactive and consultative approach, the Business Intelligence Lead provides strategic thought leadership and drives execution to identify and address business and internal consumer issues and opportunities for reporting and analytics enhancements.

Use your skills to make an impact
 

Key Responsibilities

CRM Strategy & Optimization

• Manage Sales Tools: Lead the optimization and implementations of CRM system (e.g., Salesforce) enhancements partnering with agile product delivery teams to identify sales automation tools to ensure seamless data flow, and serving as the primary business owner.
• Maintain CRM Hygiene: Monitor and enforce standards for data entry, pipeline hygiene, and forecasting discipline within the CRM.
• Generate Performance Analytics: Create dashboards and reports in the CRM to track critical KPIs like quota attainment, win rates, and time-to-productivity for new hires.
• Improve Workflow Automation: Identify bottlenecks in the sales process and leverage CRM capabilities to automate routine tasks, saving time for frontline sellers. 

Content Management & Strategy

• Manage Central Repository: Own and organize a centralized content repository (e.g., Highspot, Seismic, Showpad), ensuring all materials are current, tagged properly, and easily searchable.
• Track System and Content Adoption: Analyze usage data to determine which assets drive the most engagement and revenue, then refine the content strategy based on these insights. 
• Lead vendor management and stewardship engagement with our enablement vendors to
• Develop Sales Collateral: Partner with Marketing and Product teams to create and maintain high-impact materials utilizing key capabilities embedded within our enablement solutions.
• Support Strategic Sales enablement activities as needed.

General:

• Attend key internal and external events as necessary, including our annual National Sales Conference and key market events.
• Partner with leadership on key transformation activities as needed.
• Position could Lead 1 or 2 associates.

Required Qualifications

• Bachelor's Degree
• 7+ years in Project Management, Process management or Business transformation.
• 5+ years in Sales Enablement, Sales Operations, Revenue operations and/or Go-To-Market functions.
• CRM Proficiency: Advanced knowledge of CRM platforms like Salesforce, particularly Sales cloud environments.
• CMS/LMS Knowledge: Familiarity with Content Management Systems (CMS) and Learning Management Systems (LMS)
• Analytical Mindset: Proficient in interpreting sales metrics and data-driven storytelling. 
• Strategic Communication: Ability to translate complex product / process technicalities into clear, value-based sales messaging.
• Experience utilizing analytic tools (i.e. PowerBI, Tabelau)

Work at Home/Remote Requirements

• WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.  
• Satellite and Wireless Internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

• Group and Individual insurance experience, specifically in Dental, Vision, Life, Disability and Supplemental health products.
• MBA
• Motivated self-starter excited to work with cross-functional team members to execute against an end-to-end program scope
• Strategic mindset with critical thinking skills to connect disparate dots and overcome ambiguity. Ability to evaluate and solve problems with rigorous logic that pushes beyond the obvious to uncover root cause issues and creative solutions
• Adept at forming strong relationships with diverse teams and personalities through effective trust building and collaboration.  Strength in persuading multiple parties to align around one vision, and exudes the confident to drive execution and adoption.
• Strong communication skills, both verbal and written (including reporting and presentations) with demonstrated ability to use language that is succinct and clear and, when appropriate, strengthens sales positioning and emphasizes customer value
• Highly organized, and skilled at project management. Comfort managing several different initiatives at one time and prioritizing efforts that deliver the greatest return for the business, all while leveraging standard methodologies, tools and platforms that promote the collective efficiency and effectiveness of our GTM Sales Enablement team
• Experience leading and facilitating sessions where content is delivered and change management and adoption techniques are deployed
• Intellectual curiosity with excellent listening skills and a passion for learning
• Outcome orientation with the ability to use data to establish quantifiable success criteria and measure progress toward targeted results, such as improvements to sales efficiency and effectiveness.
• Change Leadership. Experience driving large scale change initiatives.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$117,600 - $161,700 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 06-09-2026

About us
 

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.