Business Consultant

About our Team:

LexisNexis® CounselLink® is the leading enterprise legal management solution designed to help corporate legal departments gain 100% visibility into their work, matters, and invoices. CounselLink delivers Work Management, Financial Management, and Vendor Management solutions in one easy-to-use, cloud-based platform for controlling costs, maximizing productivity, and making better decisions — all supported by powerful analytics that provide you with data to demonstrate your department’s value. For nearly 30 years, LexisNexis has been providing innovative solutions for corporate legal departments crafted from the insights of thought leaders, industry expertise, and customer feedback. Discover more about CounselLink online at www.counsellink.com.

About the Role:

We are seeking an experienced Business Consultant to lead the end-to-end design, configuration, and implementation of client solutions within the CounselLink legal operations platform.

In this client-facing role, you will partner with corporate legal departments to understand complex business requirements and configure solutions across Legal e-Billing, Matter Management, Claims Management, Contract Lifecycle Management, Analytics, and AI-enabled workflows. You will serve as a trusted advisor throughout the implementation lifecycle, from discovery and solution design through deployment, training, and post-launch support.

This position requires strong consulting, stakeholder management, project implementation, and problem-solving skills. Periodic travel may be required to support client engagements, team meetings, and industry events.

Responsibilities:

• Lead end-to-end client implementations within the CounselLink platform.
• Facilitate discovery sessions, workshops, and business process reviews to understand client objectives and requirements.
• Gather, document, and validate business and functional requirements.
• Translate clients into scalable system configurations and solution designs.
• Configure and support solutions including Legal e-Billing, Matter Management, Claims Management, Contract Lifecycle Management, Analytics, and AI-enabled workflows.
• Develop and execute testing strategies, including system testing and user acceptance testing (UAT).
• Troubleshoot functional and technical issues throughout implementation and post-launch support.
• Manage project deliverables to ensure implementations are completed within scope, timeline, budget, and quality expectations.
• Create user guides, training materials, process documentation, and best-practice resources.
• Support changing management activities to drive successful adoption and business outcomes.
• Identify project risks, develop mitigation plans, and proactively manage issue resolution.
• Build trusted relationships with client stakeholders, including senior leaders and executive audiences.
• Deliver presentations, demonstrations, webinars, and solution reviews for clients and other audiences.
• Collaborate cross-functionally with internal teams to address client needs and support long-term success.
• Stay current on emerging technologies, including AI capabilities, and identify opportunities to improve client and internal business processes.

Requirements:

• Experience implementing, configuring, or consulting on CounselLink, legal operations software, or comparable enterprise technology platforms.
• Experience in business analysis, consulting, or client-facing implementation roles.
• Demonstrated ability to gather, document, and validate business requirements.
• Experience configuring and supporting enterprise software solutions.
• Knowledge of software implementation methodologies, testing processes, and deployment activities.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to manage multiple client projects and priorities simultaneously.
• Experience developing documentation, training materials, and user guides.
• Strong stakeholder management and relationship-building skills.
• Experience identifying and managing project risks, issues, and mitigation plans.
• Excellent verbal and written communication skills.
• Ability to navigate challenging client situations with professionalism and a solution-oriented approach.

Preferred Qualifications:

• Knowledge of corporate legal departments and legal operations processes.
• Understanding of legal terminology, legal billing, matter management, and contract lifecycle management.
• Experience with AI-enabled workflows, automation technologies, or process improvement initiatives.
• Familiarity with project management methodologies and implementation frameworks.
• Experience supporting system integrations and data migration activities.
• Experience presenting to senior leadership and executive stakeholders.

Work in a way that works for you:

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

•  Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits.
•  Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan.
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs.
•  Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
•  Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
  Health Savings, Health Care, Dependent Care and Commuter Spending Accounts.
•  In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the business:

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rules of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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