Business Analytics Engineer

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Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is looking for a Business Analytics Engineer who will be responsible for maintaining scorecards and PowerBi dashboards. This role will also help review North America data and support scaling AI tools. This will be a data-centric working environment.

On a typical day you will:

• Analyze sales, repair, and upgrade performance data to identify trends, opportunities, and risks across the US & Canada field organizations. 

• Design and develop dashboards, reports, and data visualizations that translate complex data into clear, actionable insights for Sales, Field Operations, and Leadership. 

• Develop working fluency in the elevator business: unit profiles, component knowledge, contract basics, and the KPIs that drive rep behavior 

• Build and maintain data models that support long‑term strategy for repair revenue growth, customer conversion, and sales productivity. 

• Conduct deep‑dive analytics on customer behavior, portfolio performance, and service history to recommend targeted upgrade and repair strategies. 

• Support business case development for new repair programs, pricing initiatives, and process improvements using data‑driven insights. 

• Ensure data accuracy, governance, and integrity across multiple sources, including CRM, service systems, and financial platforms. Contribute to metadata documentation efforts. 

• AI Strategy – Evaluate business processes to identify areas for AI workflow optimization, such as improving growth or customer centricity. 

What you will need to be successful:

• Bachelor’s degree or equivalent experience required 

• Proficiency in data modeling and translating to PowerBI, Sigma, or other modern cloud BI tools 

• Advanced SQL skills with hands-on Snowflake experience (tables, secure views, semantic views as the foundation for analytics consumption) 

• Proven ability to deliver results at pace 

• Process and proactive oriented 

• Demonstrated experience with using data and analytics to drive results and decisions 

• Ability to simply complex or multiple data sources while staying focused on purpose of KPIs and repots for decision making.  

• Strong communication and leadership skills 

Additional Comments:

Given the nature of the position, applicants must have authorization to work in the U.S. now and in the future without sponsorship.

What we offer:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage. 

• Enjoy three weeks of paid vacation, along with paid company holidays 

• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being. 

• Life insurance and disability coverage to protect you and your family. 

•  Voluntary benefits, including options for legal, pet, home, and auto insurance. 

• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families. 

• Pursue your educational goals with our tuition reimbursement program. 

• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation. 

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

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