Primary Duties and Responsibilities:

• Serve as the voice of the client with IT and other relevant departments / teams
• Serves as a subject matter expert in the relevant product domains
• Possess a fundamental understanding of end-to-end customer experience integration and dependencies.
• Responsible for collecting, documenting, and confirming business requirements and functional specifications
• Liaise between the business, IT and other relevant departments / teams soliciting and communicating user requirements
• Work closely with product management in order to create product features for the assigned product portfolio.
• Help asses value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with a maximum value that are aligned with product strategy.
• Works with other Product Owners to ensure dependencies are prioritized appropriately across teams. • Work closely with QA team to review test plans and associated test case scenarios
• Participate in JAD sessions to ensure product requirements address client needs
• Develop product artifacts including but not limited to Business Requirements, Workflow Diagrams, Functional and System requirements
• Provide input to help files and training material development
• Inspects, accepts, or rejects completed work from the sprint.
• Works with IT Development Manager to prioritize continuous improvement, pay down of technical debt, and manage defect resolution

Experience and Educational Requirements:

• Bachelor degree in Business, Health Sciences or Computer Information Systems
• Well-versed in software development life cycles. Experience in Agile framework is an asset
• Knowledge of biologics, specialty drugs or the pharmaceutical industry is preferred
• Knowledge of healthcare messaging standards such as HL7, XML, FHIR, X12
• 3-5 years of experience in the healthcare sector, preferably in patient support program

Minimum Skills, Knowledge and Abilities:

• Strong ability to adapt to change and desire for changing priorities and variety in their work
• Customer and results focused
• Demonstrates strong interpersonal and partnership skills
• Strong verbal and written communication with the ability to communicate within cross-functional/ organizational teams
• Ability to work independently and in a team environment
• Strong time management skills and multi-tasking abilities, ability to prioritize, organize and plan work
• Ability to effectively cope with change, and can decide and act without having the total picture
• Models a professional and responsible demeanor at all times
• Excellent proficiency with all Microsoft Office applications
• Bilingualism an asset
• Able to respond/react with appropriate urgency/professionalism and make decisions under pressure
• High level attention to detail
• Positive, team-oriented attitude and approach to getting work done
• Advanced ability to learn and understand new systems and software

#LI-FA1

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies: