Reporting to the Operations Leadership team, the Business Analyst I supports the operations team by gathering and analyzing data, documenting business requirements, and contributing to process improvement initiatives. 

This entry-level role collaborates with cross-functional stakeholders to understand business needs and translate them into actionable solutions that enhance efficiency, compliance, and overall performance within the New Jersey FamilyCare Managed Care Program.

Key Responsibilities

• Partner with cross-functional teams, including Operations, IT, QA, and Training, to support business initiatives and system enhancements

• Participate in User Acceptance Testing (UAT) to validate that system changes align with business requirements

• Create and maintain documentation, including business requirements documents (BRDs), workflows, and process maps

• Monitor and report on project progress, including tracking risks, issues, and dependencies

• Coordinate with internal teams to support timely resolution of escalations

• Assist in analyzing current business processes and identifying opportunities for improvement and optimization

• Develop a working knowledge of organizational operations, workflows, and applicable policies and regulations related to the NJ FamilyCare Managed Care Program

• Manage multiple priorities effectively in a fast-paced environment while meeting deadlines

• Perform other duties as assigned

Qualifications

• Strong written and verbal communication skills

• Demonstrated analytical thinking and problem-solving abilities

• Working knowledge of Microsoft Office (Excel, Word, PowerPoint, Teams)

• Ability to learn and perform technical tasks in a systems-driven environment

• Ability to work Monday through Friday, 8:00 AM – 4:30 PM ET or 8:30 AM – 5:00 PM ET

• Ability to work overtime 

Preferred

• Up to 2 years of experience as a Business Analyst, Systems Analyst, or in a related role

• Familiarity with ticketing systems, workflow tools, or issue-tracking platforms

• Experience in healthcare, government programs, or eligibility/services environments

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. 

In this role, you can expect the following working conditions:

• Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: 

• Bring your authentic self to work 
• Grow and thrive, both personally and professionally 
• Make a difference with our clients, in our communities, and with the millions of people we support 

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $25.25 - $32.79.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.