Business Analyst

Key Responsibilities 
1. Market Research & Business Analysis 
• Conduct market and business analysis to identify opportunities for software solutions and product 
improvements. 
• Gather and analyze customer feedback, business requirements, user workflows, pain points, and 
desired outcomes. 
• Research competitor products, feature sets, pricing models, market positioning, and performance 
standards. 
• Translate market and customer insights into actionable business requirements and recommendations. 
• Support product strategy and prioritization by evaluating business value, customer impact, feasibility, and potential risks. 

2. Requirements & Software Product Development 
• Collaborate closely with engineering, UX/UI, QA, product, and business teams to define and document requirements. 
• Develop clear business requirements, functional requirements, user stories, acceptance criteria, 
process flows, and supporting technical documentation. 
• Work with stakeholders to define product scope, priorities, dependencies, and expected outcomes. 
• Support the development of product roadmaps, sprint plans, release timelines, and implementation plans. 
• Ensure requirements remain aligned with technical feasibility, customer needs, quality standards, and business objectives. 
• Participate throughout the software development lifecycle from discovery and requirements gathering through testing, release, and post-launch improvement. 

3. Agile Delivery & Project Coordination 
• Support and facilitate Agile development cycles, including sprint planning, backlog refinement, reviews, and retrospectives. 
• Monitor project and sprint progress, identify blockers, dependencies, and risks, and coordinate timely resolution with relevant stakeholders. 
• Serve as a central communication point for requirements, updates, milestones, issues, and decisions. 
• Maintain accurate and comprehensive project and product documentation. 
• Use tools such as Jira, Trello, Azure DevOps, or similar platforms to manage requirements, workflows, and delivery activities. 
• Help ensure deliverables are completed on time and meet agreed business and quality requirements. 

4. Cross-Functional Collaboration 
• Work closely with software engineers, UX/UI designers, QA professionals, product stakeholders, and business leaders. 
• Facilitate discussions between technical and non-technical stakeholders to ensure a common 
understanding of requirements and priorities. 
• Coordinate feedback, decisions, dependencies, and action items across multiple teams. 
• Promote collaboration, transparency, continuous feedback, and iterative improvement throughout the product lifecycle. 
• Support teams in resolving ambiguity and translating business needs into practical technical solutions. 

5. Customer Focus & User-Centric Solutions 
• Develop a strong understanding of customer workflows, pain points, business objectives, and desired outcomes. 
• Advocate for customer needs throughout the product development process. 
• Translate customer requirements into clear functional specifications and actionable development 
priorities. 
• Evaluate proposed solutions from the perspective of usability, scalability, business value, and customer impact. 
• Gather and incorporate customer and stakeholder feedback to support continuous product 
improvement. 

6. Stakeholder Engagement & Communication 
• Present requirements, product concepts, roadmaps, recommendations, and project updates to internal teams and external clients. 
• Build and maintain strong relationships with clients, stakeholders, and cross-functional teams. 
• Manage expectations by communicating scope, timelines, dependencies, risks, and changes clearly and proactively. 
• Demonstrate active listening, empathy, and sound judgment when working with diverse stakeholders. 
• Translate complex technical concepts into clear and understandable business language. 

7. Product & Process Improvement 
• Identify opportunities to improve software products, business processes, workflows, and customer experiences. 
• Analyze operational and product data to identify trends, gaps, risks, and opportunities. 
• Recommend process and product enhancements based on business needs, customer feedback, and data-driven insights. 
• Support continuous improvement initiatives and special projects that contribute to company-wide 
objectives. 
• Contribute to the development of best practices for requirements management, documentation, 
stakeholder engagement, and product delivery. 

Required Experience 
• 8+ years of experience in business analysis, product management, product ownership, or a related role within a software development environment. 
• Proven track record of contributing to or delivering SaaS, web, mobile, or enterprise software products. 
• Strong experience gathering, analyzing, documenting, and translating complex business requirements into actionable technical requirements. 
• Demonstrated experience working with cross-functional software development teams. 
• Experience working directly with customers, clients, or senior business stakeholders. 
• Strong understanding of the Software Development Life Cycle (SDLC) and Agile/Scrum 
methodologies. 

Required Technical & Functional Skills 
• Strong understanding of software development concepts, SDLC, APIs, cloud platforms such as AWS or Azure, and modern software development frameworks. 
• Proficiency with Agile/Scrum practices and project management or product development tools such as Jira, Trello, Azure DevOps, or similar platforms. 
• Strong requirements analysis, process mapping, user story development, acceptance criteria, and 
documentation skills. 
• Ability to understand technical architecture and communicate effectively with software engineers and other technical professionals. 
• Strong analytical skills with the ability to evaluate business needs, data, risks, dependencies, and 
potential solutions. 
• Ability to develop clear presentations, reports, process flows, roadmaps, and business documentation. 

Leadership & Professional Competencies 
• Strategic thinking and strong business acumen. 
• Customer-centric mindset with a focus on delivering measurable business value. 
• Exceptional written and verbal English communication skills. 
• Strong stakeholder management, influencing, negotiation, and facilitation skills. 
• Ability to translate complex technical concepts into clear and understandable business language. 
• Strong prioritization, organization, and time-management skills. 
• Ability to manage competing demands, timelines, dependencies, and changing priorities. 
• Creative and analytical problem-solver with a curious and innovative approach. 
• Ability to work effectively in a fast-paced, collaborative, and dynamic environment. 
• High level of ownership, accountability, adaptability, and attention to detail.