Division of Child Support Services (DCSS)
Location is Based on Closest Client-Facing Office to Successful Candidate's Arizona Residence

Salary: $70,000.00 - $75,000.02 

Grade: S24

Closing Date: June 21, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Business Analyst with the Systems and Automation Administration (SAA). This position is responsible for analyzing various types of data and documentation for reporting in non-technical language, and coordinates work/assignments and other documents as needed for projects.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

- Develop and execute comprehensive system test plans, conditions, test scripts, and test cases; provide
functional expertise to developers during the design and construction phases of projects.
- Configure software and business processes on adopted development platforms; develop, implement and configure necessary Divisional document/communication content/systems.
- Translate requirements into business, functional and use case documents for IT projects; gather and
document business requirements for projects.
- Act as primary liaison between the Information Technology department and internal business units and external agencies; support the organization’s key business processes and applications.
- Maintain business systems standards by applying project management methods, tools and processes as
standard practice.
- Create and deliver related user documentation and end-user training.

Knowledge in:
- Principles of problem-solving processes, with an emphasis on project management and effective planning.
- Principles and techniques of automated information systems analysis, design, modification, and implementation.
- Applicable legislation, rules, regulations, standards, policies, procedures, resources and priorities.
- Agile practices, terms and methods; systems such as OnBase, Atlas Mainframe, Eloquence, AZCares, or Salesforce.

Skills in:
- Researching, analyzing and testing system modifications and enhancements to determine appropriate system functionality.
- Facilitating work-groups and teams to collaborate with programmers and customers to develop system or operational process modifications.
- Participating in or facilitating business process improvement projects.
- Customer service and interpersonal skills; verbal and written communication.

Ability to:
- Identify and analyze systematic problems and determine effective solutions.
- Express ideas and information clearly and concisely, both orally and in writing.
- Effectively plan, organize, and manage time.

The ideal candidate for this position will have:
- Bachelor’s degree and/or 5 years of experience in business analysis (or equivalent experience).
- Minimum of two (2) years of experience working in the AZCares system.
- PMI certification/LEAN or Six-sigma certification a plus.

- Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
- Arizona Level One Fingerprint Clearance Card.
- If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Jeremy Einwalter at (480) 640-8919 or JEinwalter@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-8900. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.