Breakdown Claims Handler

Jigsaw Insurance part of PIB Group

Jigsaw Insurance who specialises in both Motor and Pet insurance are growing and looking for a Breakdown Claims Handler to join their team. The role sits within the motor insurance division where insurance is offered for private cars, as well as cover for classic and vintage private and commercial vehicles.

The role involves answering inbound calls from customers wishing to make a claim on their policy whilst dealing with customers who are in a variety of different situations; ranging from vehicles that won't start at a home address, through to roadside breakdowns or road traffic accidents.

The shift pattern for this role is outlined below:

• Wednesday to Sunday, 1:00 pm-9:00 pm, with a 30-minute unpaid break each day, totalling 37.5 paid hours per week.

The role is a remote position and attracts a starting salary of £25,500.

What you’ll be doing:

• Being the first port of contact for customers who have broken down or those who are looking to make/discuss a claim.
• Offer verbal support and advice to customers regarding their breakdown or motor incident
• Liaise with our nationwide network of recovery agents, and colleagues from other departments within the business.
• Adhere to great levels of customer service to ensure the customers safety and well-being are met at the end of each call.

What we’re looking for:

• Enthusiastic individuals who are passionate about helping customers.
• An effective communicator, who is empathetic, reassuring and understanding when speaking to customers on the telephone.
• An organised individual, who can work efficiently whilst maintaining attention to detail.
• Customer-focused mindset with a professional, empathetic and resilient approach.

What you’ll get:

• Competitive salary and benefits package
• Flexible working and holiday options
• Pension, enhanced parental leave, and life insurance
• Volunteering and charity support days

Why PIB Group?

PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.

We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.

We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to recruitment@pib-insurance.com

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