Branch Manager

Position: Branch Manager

Department: Sales

Location: Corporate office, 7450 Campus Drive, Ste 200; Colorado Springs CO 80920 or Remote

Exempt: ☒ Non-exempt: ☐

Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial (“MSF”) offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Health Reimbursement Arrangement, Life and AD&D coverage, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan.

About MSF

MSF is a national mortgage lender based in Colorado Springs. MSF strongly believes every client should be served with integrity, dignity, and respect. Without compromise, MSF is committed to providing loans that are in the best interest of our clients, not our bottom line. We will continue to educate the community by empowering our clients to make responsible and informed fiscal decisions that result in greater financial peace of mind.

Role Overview

The Retail Branch Manager is a key leadership role responsible for the personal production, team management, and strategic growth of a branch at Mortgage Solutions Financial, a family-owned and operated firm. This individual is a critical driver of success, ensuring that the branch operates with professionalism and excellence in customer service. The role requires a dynamic and experienced professional to lead a team and expand the company's market share in a fast-paced environment.

Essential Duties

• Maintain personal loan production at or above minimum loan volume and quality targets.
• Structure loan applications and terms to meet the goals of both the client and the company.
• Develop a personal pipeline and lead strategic initiatives, sales development, and retail branch production in alignment with corporate targets.
• Oversee and manage production goals by actively recruiting and developing licensed Loan Officers and staff for the branch.
• Review monthly commission worksheets and prepare production projections to keep branch results in line with expectations.
• Develop and maintain a network of relationships with new and existing clients.
• Promote the image and reputation of the company to expand market share.
• Assist and cooperate with corporate management on various initiatives and to respond to investor inquiries.
• Originate mortgages and sell mortgage loan products and services to residential customers.
• Guide clients through the loan process, educating them on available loan types and ensuring their satisfaction throughout the transaction.
• Perform other duties as assigned. 

Knowledge, Skills & Abilities

• In-depth knowledge of mortgage loan products, programs, and the entire loan origination process.
• Strong understanding of mortgage industry regulations, guidelines, and compliance standards.
• Demonstrated knowledge of financial management, including commission calculation.
• Exceptional leadership, mentorship, and team development skills.
• Excellent sales, business development, and relationship-building skills.
• Strong analytical and problem-solving skills to structure complex loan applications.
• Excellent communication skills for client education, team management, and corporate interaction.
• Ability to maintain personal loan production while simultaneously managing a branch and a team.
• Ability to recruit, hire, and manage a team to meet and exceed production goals.
• Ability to operate with a high degree of financial responsibility.

Qualifications

Education & Experience

• High school diploma or equivalent is required.
• 3+ years of experience as a Loan Officer is preferred.
• 3+ years of management experience is preferred.

Physical & Mental Requirements

• This is a primarily sedentary position, involving prolonged periods of sitting at a desk and working on a computer.
• The role requires frequent driving to and from various locations for community networking and business development activities.
• Occasional light physical activity may be required, such as walking within the office.
• The role requires a high level of mental fortitude, including the ability to manage, lead and motivate a sales team, and navigate challenging client and corporate interactions. You must be able to maintain composure and solve problems under the constant pressure and stress of meeting monthly sales goals.

MSF is an equal opportunity employer. All candidates for employment are considered equally and no distinction is made on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, or veteran status.  MSF is also committed to providing qualified applicants and employees reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or employee requiring reasonable accommodation to perform any essential job function, should contact Human Resources.