Bodily Injury Claims Adjuster
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AI Summary
Manage third-party bodily injury claims from initial intake through final resolution across various liability exposures. Ensure compliance with client guidelines and regulatory requirements while maintaining professional communication with all stakeholders.
Bodily Injury Claims Adjuster
Department: Claims Administration & Adjusting
Employment Type: Permanent - Full Time
Location: Remote, FL
Reporting To: Javier Melendez
Compensation: $75,000 - $80,000 / year
Description
Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
We are seeking a Bodily Injury Claims Adjuster to join our dynamic claims team. In this role, you will be responsible for the timely and professional handling of third-party bodily injury claims across General Liability, Auto Liability, Errors & Omissions, and Law Enforcement exposures.
You will manage claims from initial intake through final resolution, ensuring compliance with client guidelines, regulatory requirements, and Davies standards, while delivering exceptional service to all stakeholders.
Key Responsibilities
- Adjust bodily injury, personal injury, and wrongdoing claims in a timely and professional manner
- Perform all duties outlined in the Property Damage Adjuster role
- Review new claim assignments within 24 hours and develop a clear plan of action
- Establish contact with insureds and claimants within 24 hours of assignment
- Conduct thorough investigations including:
- Gathering evidence and documentation
- Obtaining recorded statements from claimants, insureds, and witnesses
- Reviewing internal client investigation reports when applicable
- Evaluate damages and determine need for appraisers or field adjusters
- Review estimates and supporting documentation for accuracy and appropriateness
- Set reserves and maintain accurate claim evaluations
- Manage claim workflow and system reminders; ensure progress within 72 hours of assigned tasks
- Coordinate with defense counsel and monitor litigation activity when applicable
- Handle claim denials in accordance with client and regulatory guidelines
- Request payment authorization in alignment with client and Davies procedures
- Maintain consistent, professional communication with clients, claimants, and partners
- Ensure accurate and timely documentation of all claim activity in the claim system
- Manage Medicare reporting and compliance where applicable
- Run ISO ClaimSearch and evaluate potential fraud indicators
- Identify and report claims to excess carriers when thresholds are met
- Respond to reservation of rights and excess carrier communications as needed
- Maintain compliance with state regulations (including PIP/No-Fault laws where applicable)
- Monitor claim progress and maintain a target 95% claim closure ratio
- Participate in continuing education to maintain adjuster licensure
- Support team members and assist leadership with additional duties as assigned
Skills, knowledge & expertise
- Active Adjuster License (required, as applicable by state)
- Relevant claims adjusting experience (bodily injury and liability required)
- Experience handling bodily injury and liability claims (GL, Auto, E&O, Law Enforcement preferred)
- Strong investigative and analytical skills
- Ability to evaluate liability, damages, and exposure
- Knowledge of litigation processes and working with defense counsel
- Understanding of coverage analysis and claims handling best practices
- Familiarity with Medicare reporting requirements and compliance
- Strong written and verbal communication skills
- Highly organized with the ability to manage multiple claims and deadlines
- Experience with claims management systems and documentation standards
- Ability to work independently and exercise sound judgment
- Working knowledge of No-Fault/PIP laws (preferred)
Equal Employment Opportunity & Legal Notices
Benefits
At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:
- Medical, dental, and vision plans to support your health and that of your family
- A 401(k) plan with employer matching
- Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
- Paid holidays
- Life insurance and short‑term and long‑term disability coverage
Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.
Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.
Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.
Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
Background Check & Fair Chance Compliance
Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
Background Check & Fair Chance Compliance
Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.
Massachusetts Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Massachusetts Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at recruitment@davies-group.com
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