Billing Specialist

At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 90% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

The salary range for this role is $85,000 -$110,000 depending on geography and level of experience, plus equity and an annual bonus.

You’re excited about this opportunity because you will...

• Be responsible for Accounts Receivable including managing the billing cycle (from charge entry to recording collection and collections follow-up), maintaining accurate and up-to-date customer contact and pricing information, triage and respond to customer inquiries and/or disputes, review and reconcile invoice discrepancies and for collections efforts.

• Maintain and/or ensure maintenance of client records related to invoicing and bill payment

• Work with and review work of 3rd party billing vendor to ensure accuracy, resolving inconsistencies as needed

• Process invoices and payments for partnerships and other charges.

• Ensuring the accuracy of invoicing for the company and its customers

• Contribute ideas for, and implement, process improvements and increases in efficiency.

• Assist in system implementations and new policy rollouts.

• Perform other related accounting duties as assigned.

• Assist in various ad-hoc projects as needed.

We’re excited about you because…

• You have experience owning various financial functions in fast-paced startups and have a proven track record of increased responsibility and career growth. We are also looking for you to have:

• Proven work experience as a Billing Specialist or similar role

• 5+ years of work experience; Healthcare and claims experience a plus

• Understanding of accounts receivable work

• A good command of Google Suite, Microsoft Excel and Netsuite.

• Strong analytical skills, exceptional organization and time management skills, and ability to work autonomously.

• High degree of accuracy and attention to detail

• Technical skills are at a high level.

• Superior written and verbal communication skills as well as interpersonal skills

• Highly motivated and able to thrive under pressure.

• Team player, with a positive attitude, who is pro-active and owns accountability.

• Shares company values and vision and is excited by the challenge of working in a dynamic start-up environment.

• Ability to maintain confidentiality with all aspects of employee and company information.

• Able to excel in a fast-paced environment and be adaptable to changing responsibilities.

• An entrepreneurial spirit, creative problem solving, and innovative thinking.

• You’re a natural self-starter who is comfortable working independently.

Why you’ll love working with us...

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.

• We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.

• We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.

• We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person.

• We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities.

• You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

Other benefits:

• Stock option plan

• Flexible schedules and remote work

• Chicago and San Francisco offices available

• Self-managed vacation days, within reason

• Paid parental leave

• Health, vision, and dental insurance

• 401K retirement plan

About Carrum

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.