Billing Services Associate

**THIS IS POSITION CAN BE IN OFFICE OR REMOTE**

Our team members are passionate about providing exceptional service to our policyholders and agents as well as supporting internal peers. If you thrive in a fast-paced environment, have strong analytical skills, and enjoy working as a team, you could be a great fit for Billing Services!

Essential Functions:

• Answers inbound phone calls, responds to inquiries in a thorough, accurate, timely and courteous manner, and completes outbound follow-up calls as needed
• Analyze billing system information to service our internal and external customers effectively and efficiently
• Respond professionally to customer inquiries via phone, email, or letter
• Billing system entry, as needed, to maintain account integrity
• Handle inbound premium payments
• Adhering to all compliance regulations and security policies
• Review and issue premium refunds
• Review and evaluate internal collection attempts and send to a third party collection agency
• Daily/Monthly billing system reconciliation
• Monitor accounts receivable balances
• Performs other duties as assigned

Required Skills:

• Ability to multitask in a fast-paced environment
• Team player able to develop strong internal working relationships and collaborate with peers on a daily basis.
• Having a positive demeanor, good verbal and written communication skills, and professional in all aspects
• Ability to research problems to resolve and make decisions

• Take ownership of any follow-up work necessary to service customer
• Ability to quickly learn and adapt to new software programs
• Ability to maintain confidential and sensitive information

Required Experience

• High school diploma or general education degree (GED); or up to one-year related experience and/or training; or equivalent combination of education and experience.

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