Frankenmuth Insurance Company

The role involves handling inbound and outbound customer inquiries regarding billing and processing premium payments and refunds. Additionally, the associate is responsible for billing system reconciliation and monitoring accounts receivable balances.

Investigates and resolves general property, casualty, and workers compensation claims to determine company liability and coverage. Provides leadership to junior staff and ensures compliance with fair claims handling practices.

The Casualty Claims Adjuster investigates, evaluates, and resolves complex claims including bodily injury, property damage, and construction defects. They are responsible for determining company liability, setting reserves, and ensuring compliance with regulatory and corporate standards.