The Billing Services Associate manages inbound and outbound customer communications regarding billing, payments, and account inquiries. They are also responsible for maintaining account integrity through system entries, reconciliation, and processing premium refunds.
The Major Case Specialist manages complex, high-severity casualty claims from initial assignment through final resolution. They are responsible for conducting investigations, performing coverage analysis, establishing reserves, and negotiating settlements while collaborating with legal counsel and other stakeholders.
Conduct phone and physical premium audits to verify payroll and sales figures against policy estimates. Build and maintain professional relationships with agents and insureds while ensuring accurate classification of business lines.
