Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Title: Billing Relationship Associate

Location: Charlotte, NC

What is the role?

The Billing Relationship Associate is responsible for supporting billing activities within the US Regional Business Service Center. This role ensures accuracy, timeliness, and compliance in the preparation and delivery of client and carrier invoices. The Analyst works closely with account management and accounting teams to coordinate payment terms, resolve issues, and maintain strong financial controls.

What will you be doing?  

Invoice Management

• Request, review, and ensure accurate and timely delivery of client and carrier invoices.

• Coordinate billing allocations based on client and carrier instructions.

• Process fee agreements and manage internal fee allocations in alignment with client and carrier requirements.

• Calculate surplus lines tax obligations accurately and in accordance with state regulations.

Financial Coordination & Compliance

• Align with accounting to confirm carrier payment terms and ensure smooth payment processing.

• Coordinate and maintain SOX compliance documentation to support billing and audit requirements.

• Identify and resolve accounting discrepancies related to billing and payments.

Premium Finance & Audit Support

• Request and obtain premium finance quotes for viable accounts.

• Review carrier audits for accuracy and partner on corrective actions as needed.

Key Skills & Competencies

• Organizational Skills: Ability to manage multiple tasks, deadlines, and record-keeping systems. 

• Attention to Detail: Crucial for accurately preparing and verifying documentation for applications and compliance. 

• Financial Acumen: Understanding of billing practices, allocations, and premium financing processes.

• Communication Skills: Ability to work effectively with account teams, accounting, and carriers to resolve issues.

• Regulatory Knowledge: Familiarity with SOX compliance standards and audit requirements.

• Technical Skills: Proficiency with Microsoft Excel and billing/insurance systems (e.g. Epic, AMS360, or similar)

• Problem-Solving: Skilled at investigating discrepancies and identifying corrective actions.

What are we looking for?

Qualifications:

• Bachelor’s degree in Accounting, Finance, Business, or related field; or equivalent work experience.

• 2+ years of billing, accounting, or insurance operations experience.

• Familiarity with insurance billing practices, fee agreements, and premium financing preferred.

• Knowledge of SOX controls or financial compliance processes a plus

Compensation and Benefits
The expected base salary range for this role is $50,000 - $70,000; actual base salary will be determined based on factors including candidate experience and work location. This role is classified as non-exempt under the Fair Labor Standards Act (FLSA).

In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including:

• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts

• 401(k) retirement plan

• Flexible Paid Time Off and paid parental leave

• Life and Disability insurance

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.