Billing Officer

Job Description

The Billing Officer is responsible for managing customer billing, providing customer service as it relates to incoming billing questions across various customer plans, and maintaining the accuracy of internal customer databases.

Job Details

Position: Billing Officer
Location: Eastwood Libis, QC (Work from Home Until Further Notice)
Schedule: Monday to Friday | 6:00 AM to 3:00 PM

Responsibilities

Customer Billing

• Provisioning new customers onto our billing system
• Quarantine management of customers from acquired companies and standardization onto the company platform
• Monthly billing to our customers

Customer Service

• Answering and managing incoming billing questions depending upon the customer type
• Billing contact communications

Updating of Internal Databases

• Updating customer contact and billing details
• Updating product packages

Commercially Sound

• Continually review all aspects of the customer billing cycle to retain and improve the customer experience
• Partner with key stakeholders to identify innovative solutions and drive commercial outcomes
• Generate data-led insights and influence decision-making through analysis of customer commercial metrics
• Support key stakeholders in driving and implementing key strategic initiatives, including customer project management and tracking progress/milestones
• Other Project and Ad-Hoc Tasks

Qualifications

• At least 3 years’ experience in a similar role
• Excellent data entry skills and computer literacy, able to manipulate data quickly and produce reports that can be utilized by stakeholders
• Exposure to customer billing systems such as Emmersion and Connect
• Experience working with customer-facing businesses (e.g., retail, telecommunications) preferred
• High degree of flexibility and ability to deal with change, growth, and pressure
• Excellent verbal and written communication
• High standard of work and professional approach
• Meticulous attention to detail
• Self-driven, results-orientated with a positive outlook
• Pragmatic, delivers optimal solutions for end users
• Excellent team player and focused on broader organizational needs
• Creative, identifies new ways of doing things

What’s in it for you?

• Health Insurance (HMO)
• Competitive Salary
• Expanded maternity leave up to 120 days
• Allowances
• Paid Time Offs (Vacation Leaves Are Convertible to Cash if Unused)
• Companywide Events
• Fun & Relaxed Environment