Billing & Collections Manager

Who We're Looking For - The Dream Maker

We’re looking for a hands-on Billing & Collections Manager to own our billing and collection operations end to end.

You’ll be responsible for ensuring that customers are billed accurately and on time, payments are collected and reconciled, and outstanding balances are handled proactively. This role sits at the center of Finance, Sales, and Customer Success, combining financial accuracy with direct customer communication.

You’ll need to be comfortable moving between detailed financial work, customer conversations, reporting, and process improvement. This is a role for someone who notices when the numbers don’t add up and takes ownership of figuring out why.

About Chargeflow

Chargeflow is a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce, we’ve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model.

Backed by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow is on a product-led growth journey. We’re a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud.

What You’ll Own

• Manage the end-to-end billing cycle, from generating and distributing invoices to verifying pricing, billing terms, and contract compliance.
• Own accounts receivable and cash reconciliation, ensuring accurate and complete financial records.
• Monitor outstanding balances and aging reports, taking proactive action to reduce overdue payments and bad debt.
• Communicate directly with current and former customers to resolve billing issues and collect outstanding balances.
• Assess bad-debt risk and manage long-term outstanding invoices.
• Perform periodic reviews and reconciliations to support accurate revenue recognition.
• Support weekly and month-end cash-flow forecasting.
• Build and maintain reports on billing and collection performance, KPIs, and trends.
• Identify opportunities to improve billing processes, strengthen controls, optimize revenue collection, and reduce manual work.
• Build strong relationships with key customers, understand their billing requirements, and address issues before they escalate.
• Partner closely with Finance, Sales, and Customer Success to resolve discrepancies and create a smooth customer experience.

Requirements

What You Bring

• At least five years of hands-on experience in billing, collections, accounts receivable, or a related financial operations role.
• A bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Strong knowledge of billing processes, collection strategies, account reconciliation, and accounting principles.
• Experience working with billing platforms, CRM systems, and tools such as Stripe, Shopify, HubSpot, or similar.
• Previous experience in fintech, payments, or payment processing.
• Strong analytical skills and the ability to turn financial data into clear, actionable insights.
• Excellent English and strong written and verbal communication skills.
• The confidence and judgment to handle sensitive customer conversations professionally and assertively.
• High attention to detail, accountability, adaptability, and the ability to operate effectively in a fast-moving environment.

Nice to Have

• An MBA or another advanced qualification in Finance, Accounting, or Business.
• Experience supporting billing and collections for a global SaaS business.
• Experience improving or automating billing and collection workflows.

How We Work

We move quickly, collaborate across teams, and expect people to take ownership from problem to resolution. We care about accuracy, but we also look beyond the immediate task to understand how a process can work better at scale.

This is a remote, full-time role based in the Philippines.

If you’re looking for a hands-on role where you can take real ownership of a critical financial function, we’d love to hear from you.